Lead discovery workshops to understand current-state content creation, planning, production, and delivery processes
Bring industry knowledge and CSC experience to provide a prescriptive approach to achieve customer goals by using Adobe’s solutions
Partner in defining future‑state workflows that optimize value across the Adobe stack of technologies (Workfront, Assets, and all other connected CSC technologies)
Translate customer goals into actionable business requirements and acceptance criteria
Partner with the Technical Consultant to ensure business requirements are implemented accurately
Support change readiness including team member mapping, communication planning, and adoption strategy
Provide input to governance models, intake processes, roles & responsibilities, and approval paths
Build and deliver customer enablement materials (playbooks, SOPs, process documentation)
Define organizational Metadata & Taxonomy in accordance with Adobe’s relevant vertical best-in-class taxonomy
Track quantifiable business results and ensure customer value realization
Facilitate executive readouts, showcasing progress, value, and adoption

Requirements

7+ years in business consulting, business analysis, or marketing operations roles
Deep knowledge of modern marketing technology product stack with concentration in relevant Adobe products (Adobe Experience Manager, Workfront, and Fusion)
Deep understanding of marketing workflows and/or content production lifecycles
Ability to translate ambiguous requirements into structured workflows
Exceptional facilitation, presentation, and executive communication skills
Comfortable navigating change, resistance, and participant alignment
Willingness to travel up to 50%

Benefits

Competitive salary
Health insurance
Retirement plans
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysismarketing operationscontent production lifecycleworkflow optimizationbusiness requirements translationgovernance modelsmetadatataxonomycustomer enablement materialsquantifiable business results

Soft Skills

facilitationpresentationexecutive communicationchange managementteam member mappingcommunication planningadoption strategycollaborationproblem-solvingadaptability