Adobe

Developer Support Engineer

Adobe

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

JavaJavaScriptPython

About the role

  • Respond to inquiries on technical issues from a global customer base
  • Report bugs and work with the QA & Engineering teams to resolve customer issues as soon as possible
  • Escalate critical support issues from customers to the appropriate internal channel
  • Verify that the issues have been resolved prior to communicating to the customer
  • Assist in communicating to customers about issues impacting their service
  • Follow internal processes to streamline and scale support work
  • Review incidents to determine steps to anticipate, prevent, or mitigate the customer's challenges
  • Be fulfilled by solving problems for others and enjoy providing excellent customer service
  • Play a key role in growing and improving our culture of great customer service

Requirements

  • Bachelor's degree in Computer Science, Software Engineering or equivalent work experience
  • 3-5 years’ experience of software business to business support
  • Previous development/programming experience (eg JavaScript, Python. C++, Java, C# etc)
  • Skills in using diagnostic tools along with a methodical, pragmatic approach to resolving technical issues
  • Clear sense of integrity, work ethic and a sincere passion in helping customers solve technical issues
  • Exceptional written and verbal communication
  • Strong organisational skills with the ability to juggle multiple tasks and responsibilities
  • Able to work on own initiative and not just follow prescriptive guidelines
Benefits
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptPythonC++JavaC#diagnostic toolssoftware supportproblem-solvingtechnical issue resolutionbug reporting
Soft Skills
customer servicecommunicationorganizational skillsinitiativeintegritywork ethicpassion for helping customersmethodical approachpragmatic approachability to multitask
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Software Engineering