Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
Assess and mitigate strategic customer technical risks and opportunities.
Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
Drive alignment and reporting on engagement status and outcomes.
Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
Collaborate with Adobe's internal teams and third-party partners to support customer success.
Lead a matrixed services team involving multiple project teams.
Develop effective relationships with customer partners and recommend how features fit within customers' environments.
Lead architectural and design discussions to ensure optimized solutions.

Requirements

Bachelor's Degree in related subject area of the technical industry
At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology.
Strong customer facing skills, executive presence and presentation skills.
Ability to collaborate with multiple teams throughout Adobe and client-side VPs, including CMOs and CXOs.
Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large.
Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
Maintain strong ability to prioritize work against client goals.
Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
Experience and familiarity with Adobe Analytics, Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target (a plus but not a hard requirement).

Benefits

Health insurance
401(k)
Paid time off
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successconsultative supporttechnical strategyrisk assessmentprocess improvementsolution architecturepresentation skillsconflict resolutionprioritization

Soft Skills

executive presencecollaborationinterpersonal skillsindependent workstrategic thinking

Certifications

Bachelor's Degree