Identify key improvement areas and develop strategies to capture those opportunities.
Set annual retention, attrition, and renewal targets across all business lines.
Evaluate performance drivers and recommend high-impact strategies to ecosystem leaders.
Monitor global retention and renewal performance.
Identify risks and opportunities, and recommend actions to ensure business objectives are met.
Manage global retention programs to ensure business objectives are achieved.
Proactively identify risks, recommend corrective actions, and drive key program components.
Build robust operational processes to manage performance and programs.

Requirements

4+ years in strategic operations, sales operations, retention, or GTM roles with a track record of driving measurable impact.
Strong analytical and problem-solving skills with fluency in both quantitative and qualitative analysis.
Strong communication skills with the ability to craft compelling narratives and influence senior executives.
Ability to lead cross-functional initiatives and manage multiple programs simultaneously.
Comfortable navigating ambiguity and driving clarity in complex environments.
bachelor’s degree or equivalent in business, strategy, or a related field; proficiency in tools such as PowerPoint, Excel, PowerBI, Tableau, and CRM platforms (e.g., Salesforce).

Benefits

health insurance
retirement plans
flexible work arrangements
professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

strategic operationssales operationsretentionGTMquantitative analysisqualitative analysisprogram management

Soft skills

analytical skillsproblem-solving skillscommunication skillsnarrative craftinginfluencingcross-functional leadershipambiguity navigationclarity driving