Adobe

Director, Customer Value

Adobe

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $218,100 - $363,500 per year

Job Level

Lead

About the role

  • Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe’s ability to deliver expected outcomes
  • Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success)
  • Ensure a seamless transition from pre-sales requirements to post-sales execution
  • Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions
  • Map current and future business processes to identify and prioritize key use cases and value drivers
  • Assist customers in navigating organizational changes and implementing effective change strategies
  • Build customer advocacy for future marketing opportunities such as case studies and events

Requirements

  • Ability to influence key partners and lead complex discussions throughout the customer lifecycle
  • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
  • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently
  • Strategic problem solver with a track record of driving business results through customer engagement
  • Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners
  • Extensive experience in digital transformation, value consulting, or complex technology delivery programs
  • Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology
  • Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital transformationvalue consultingtechnology delivery programsdata engineeringpersonalizationcustomer insights
Soft skills
influenceexecutive presencepresentation skillsself-starterstrategic problem solvingcollaborative mentality