Manager, Account Operations
adidas
full-time
Posted on:
Location Type: Hybrid
Location: Stockport • United Kingdom
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About the role
- Support the achievement of sales targets by maximising order conversion and maintaining order accuracy.
- Improve operational efficiency by identifying process improvements and implementing better ways of working.
- Develop and empower your Account Operations colleagues, helping to build a skilled and engaged team.
- Contribute to wider business initiatives and cross-functional collaboration that drive overall organisational performance.
- Ensure customers receive a reliable and high-quality service experience, strengthening customer relationships.
- Lead and support a team of Account Operations colleagues, providing guidance, resolving issues and ensuring daily priorities are met.
- Review and manage the order book to ensure orders are accurate, on time and aligned with customer and business requirements.
- Collaborate with Sales, Supply Chain and Operations teams to resolve delivery issues, improve processes and maintain service levels.
- Monitor team performance and workloads, providing coaching and support to help team members develop and perform effectively.
- Participate in meetings and projects focused on improving service processes, systems and overall efficiency.
Requirements
- A strong passion for our brand and products is essential.
- Demonstrated experience leading and developing a team within a customer service or operational environment.
- Strong customer service and stakeholder management skills, with the ability to collaborate effectively across departments.
- Excellent communication skills, with the ability to adapt style and approach for different audiences.
- Strong organisation, planning and problem-solving abilities, with a focus on improving processes and efficiencies.
- Proficiency in business systems and tools, including Microsoft Office and SAP or similar systems.
- Ability to analyse operational data and manage order books to support service levels and commercial objectives.
- Understanding of supply chain or operational processes within a fast-paced, customer-focused environment.
Benefits
- A leading pension scheme
- An annual bonus
- Generous employee discount and sample sales
- World-class gym facilities including a padel court and indoor football pitch
- Access to a wide variety of gym classes such as weight training, yoga, pilates, spin and padel coaching as well as both men and women’s 5-aside football
- Private medical insurance and health cash plan
- Life assurance benefit
- Onsite Wellness Centre offering appointments with a variety of health professionals
- 25 days holiday + bank holidays
- Enhanced maternity and paternity benefits
- Access to educational resources to support development
- Regular opportunities to win tickets to sport and music events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementprocess improvementdata analysisoperational efficiencycustomer servicestakeholder managementteam leadershipcoachingproblem-solvingplanning
Soft Skills
communicationcollaborationorganisationadaptabilityengagementsupportguidancerelationship buildingperformance monitoringcross-functional teamwork