adidas

Account Operations Specialist

adidas

full-time

Posted on:

Location Type: Hybrid

Location: Stockport • United Kingdom

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About the role

  • To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.
  • Be an expert, in all operational and commercial areas, for your wholesale account ensuring excellent customer service is delivered at all times.
  • Build and maintain strong relationships with our internal and external partners
  • Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
  • Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
  • Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
  • Work with supply chain to ensure specific customer requirements are met
  • Maximise additional business opportunities by working with sales managers and customers
  • Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
  • Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
  • Support sales in the monthly forecasting process
  • Act as departmental champion for assigned tasks/objectives, updating the wider team as required

Requirements

  • A strong Customer Service focus
  • A high level of problem solving ability
  • Highly developed organisational and time management skills
  • Superior attention to detail and accuracy
  • Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills are essential and experience using SAP is desirable
  • A flexible and mature approach is imperative
Benefits
  • Leading pension scheme
  • Performance related bonus
  • 25 days holiday + bank holidays
  • Bupa health insurance & Westfield cash plan
  • Generous employee discount
  • World-class gym facilities on-site at Manchester HQ including Padel, 5-a-side football, yoga, spin and strength training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service focusproblem solvingorganizational skillstime managementattention to detailcommunication skillsrelationship buildingteam collaborationability to work under pressureflexibility