Operations Coordinator
adidas
full-time
Posted on:
Location Type: Office
Location: Bogota • Colombia
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About the role
- Diagnose consumer issues and provide solutions
- Process returns and claims efficiently
- Capture consumer feedback for internal teams
- Manage case interactions in the CRM system accurately
- Maintain service standards and contribute to quality improvements
Requirements
- Experience in consumer support and issue resolution
- Strong problem-solving skills
- Familiarity with CRM systems
- Ability to manage case escalations
- Knowledge of quality and compliance standards
Benefits
- Commitment to diversity, equity, and inclusion
- Opportunities for professional development
- Collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem-solvingissue resolutioncase management