Operations Engineer
adidas
full-time
Posted on:
Location Type: Office
Location: Gurgaon • India
Visit company websiteExplore more
About the role
- Provide 24/7/365 operational support, incident management, and stakeholder communication
- Maintain expert level knowledge in one or more identifiable specialisms
- Investigate operational needs, incidents, inefficiencies, and improvement opportunities across infrastructure
- Contribute to the design and recommendation of improvements in automated and non-automated operational processes
- Monitor, analyze, and improve services using SRE Golden Metrics
- Collaborate with engineering, product, and business stakeholders to clarify operational and reliability requirements
- Define and validate operational acceptance criteria, including SLOs, SLIs, and error budgets
- Analyze stakeholder objectives and operational challenges to identify feasible improvement options
- Work with cross-functional teams to identify potential benefits, risks, and trade-offs associated with proposed improvements
- Support the selection and application of appropriate delivery and improvement approaches
Requirements
- Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
- Proficient spoken and written command of English
- At least 7-year experience in IT
- 5 years of experience in relevant area
- 2 years of experience in team management
- Strong understanding & knowledge of regional and global market landscape and the respective customer
- Managed critical elements and cross functional and regional projects
- LS Retail POS, including ALS POS
- Microsoft Dynamics NAV 2009 R2
- MS-SQL Server Database
- PowerShell/Python scripting
- Strong understanding of Retail ERP processes & functionality
- Experience supporting Web API services
- Experience supporting large retail store landscapes
- Exposure to payment systems and store peripherals
- Knowledge of 2-tier & 3-tier application architectures
- Basic networking knowledge (DNS, ports, connectivity)
- Hands-on experience with Monitoring & Observability platforms, such as: ELK (Elastic Stack), Instana, Grafana, Splunk, AppDynamics
- Experience with Incident & Service Management tools, such as: ServiceNow, Jira
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementoperational supportSRE Golden MetricsSLOsSLIserror budgetsPowerShellPythonMS-SQL Server DatabaseLS Retail POS
Soft skills
stakeholder communicationteam managementcollaborationanalytical skillsproblem-solvingorganizational skillscommunication skillscross-functional teamworkcustomer understandingproject management