Adept Consulting Services, Inc.

Scrum Master

• Facilitate daily standups, sprint planning sessions, sprint reviews, retrospectives, backlog refinement sessions, and other Agile ceremonies.
• Support both project-based and ongoing operational work across enterprise cloud teams.
• Help Cloud Team leadership establish priorities and organize work across Cloud Operations, Cloud Engineering, and Cloud Architecture.
• Promote consistent Agile practices and support continuous improvement across the team.
• Apply Agile frameworks and methodologies, including Scrum and Kanban, based on the needs of the team.
• Encourage accountability, collaboration, transparency, and timely completion of assigned work.
• Track sprint progress, operational activities, service requests, dependencies, project milestones, and work completion.
• Coordinate cloud operational requests, support activities, maintenance efforts, and service-improvement initiatives.
• Monitor project schedules, deliverables, priorities, and operational commitments.
• Identify and escalate impediments, blocked work items, project risks, operational concerns, and issues that may affect cloud services or delivery timelines.
• Schedule meetings, track action items, follow up on deliverables, and communicate changes in priorities or timelines.
• Support coordination with technical teams, business stakeholders, vendors, and other project participants.
• Maintain project plans, sprint artifacts, status reports, risk and issue logs, meeting notes, dashboards, operational metrics, and project tracking systems.
• Prepare project updates, executive summaries, presentations, and supporting materials for leadership, stakeholders, governance meetings, and operational reviews.
• Document project scope, objectives, assumptions, dependencies, operational requirements, and deliverables.
• Ensure project and operational information remains organized, accurate, and accessible to the appropriate stakeholders.
• Provide visibility into sprint performance, operational workload, delivery progress, risks, and outstanding decisions.
• Facilitate communication among Cloud Operations, Cloud Engineering, Cloud Architecture, vendors, business teams, and leadership.
• Assist with gathering, analyzing, and documenting business and operational requirements.
• Support implementation planning, operational readiness, and organizational change-management activities.
• Help translate technical information into clear updates for business stakeholders and leadership.
• Maintain a working understanding of cloud technologies and operational processes to communicate effectively with technical team members.
• Support alignment between business priorities, technical requirements, cloud operations, and project-delivery objectives.

Enterprise Cloud Scrum Master

Program Manager

• Support the Program Manager in the daily execution of assigned Mcare program areas.
• Keep assigned workstreams organized, moving, and aligned with the overall program schedule.
• Work directly with team members and workstream leads to clarify priorities, remove blockers, connect the appropriate stakeholders, and move issues from discussion to action.
• Manage the implementation of approved functional requirements from planning through development or configuration, testing, review, and completion.
• Coordinate handoffs and dependencies among business, technical, QA, training, conversion, customer, partner, and advisory teams.
• Maintain visibility into milestones, dependencies, risks, issues, open decisions, readiness activities, customer reviews, and program deliverables.
• Track evidence of completion and provide project documentation needed to support deliverable and invoice reviews.
• Prepare and maintain project artifacts, including status reports, action trackers, decision logs, RAID updates, workstream plans, schedules, and governance materials.
• Facilitate project meetings, working sessions, status reviews, and stakeholder discussions.
• Prepare updates for customer and internal leadership meetings.
• Document decisions, assign and track follow-up actions, and escalate issues with clear context and recommended next steps.
• Reinforce a collaborative, accountable, and consistent operating rhythm across program teams.
• Apply practical project management processes that support delivery and governance without introducing unnecessary administrative overhead.
• Support additional organizational initiatives as needed, including RFI and RFP responses, customer demonstrations, internal project management improvements, and coordination or configuration activities involving new products, features, or capabilities.

Deputy Program Manager – Enterprise Administration Systems

Backend Engineer

• Develops new SSRS reports and database objects against complex enterprise databases (both SQL Server and Oracle) and modifies or enhances existing SSRS reports and database objects as assigned
• Create and maintain .Net Core MVC applications
• Demonstrates experience with the design of relational and multidimensional database
• Demonstrates proficiency in performance tuning to ensure quality and performance of SSRS reports
• Tests the SSRS reports and database objects created and maintained by the service center thoroughly prior to user testing.
• Applies Agile development principles
• Works with business users to gather and document requirements and ensures solutions meet their business needs
• Assists in designing reporting database solutions for the service center and configuring report servers and security
• Researches functionality in new software releases and performs, documents, and assists other staff in the upgrade processes.
• Uses Azure DevOps and work items and provides project statuses and project time estimates to the reporting section supervisor
• Uses GIT for code repository
• Adheres to any standards set by the Service Center and the Governor’s Office of Administration
• Demonstrates analytical and customer service skills
• Ensures that best practices are maintained and mentors team members on the best practices, standards, and IT processes
• Documents all work for future reference
• Independently executes all tasks and work assignments
• Create, configure and maintain CI/CD pipelines to automate build and deployment.
• Publishing reports to power BI service workspaces and managing pipeline to deploy the reports to different environments.

Technical Architecture Specialist

Support Engineer

• Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.
• Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams.
• Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management.
• Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions.
• Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management.
• Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices.
• Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery.
• Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement.
• Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems.
• Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.

Technical Business Analyst

IT Support

• Lead multiple concurrent IT projects through initiation, planning, execution, monitoring, and closure.
• Manage project schedules, scope, budget, risks, issues, dependencies, and resource coordination.
• Coordinate technical teams including infrastructure, application development, database, cloud, security, and vendor resources.
• Facilitate project governance activities including status reporting, and executive communications.
• Develop and maintain project artifacts including project charters, schedules, RAID logs, work plans, meeting minutes, and status reports.
• Partner with technical leads and architects to identify project impacts, implementation risks, and deployment considerations.
• Manage vendor and contractor activities to ensure deliverables meet project objectives and timelines.
• Support organizational technology modernization efforts and infrastructure lifecycle management.
• Ensure project alignment with agency standards, governance processes, and strategic objectives.

Senior IT Project Manager

Security Engineer

• Provide general technology support
• Respond to and implement support tickets
• Assist documenting and managing incidents and vulnerabilities
• Perform network monitoring and reporting
• Ensure compliance with regulatory guidelines and policies
• Work collaboratively with teams
• Demonstrate ability to work independently with minimal supervision

IT Support, Security Specialist

Manager

• Lead and facilitate change management meetings.
• Coordinate and manage change requests throughout the change lifecycle.
• Collaborate with customers, stakeholders, and internal teams to ensure successful implementation of changes.
• Communicate updates, timelines, and impacts clearly to all involved parties.
• Track and maintain change documentation and reporting.
• Utilize ServiceNow to manage and monitor change activities.
• Prepare reports and documentation using Microsoft Office, with an emphasis on Excel.
• Foster positive working relationships while ensuring established processes are followed.

Change Manager

3D Artist

• Design and produce a polished animated video from concept through final delivery.
• Create engaging motion graphics, digital illustrations, and 2D animations.
• Utilize Adobe After Effects to develop professional-quality animations.
• Edit video content and integrate motion graphics into a cohesive final product.
• Collaborate with stakeholders to incorporate feedback and revisions throughout the project.
• Manage project milestones while meeting aggressive deadlines.

Motion Graphics Artist, Video Animator – Contract

Full-stack Engineer

• Assist with the development of policies and procedures.
• Develop and implement monitoring tools.
• Provide technical assistance to support various project and implementation teams.
• Provide project management services.
• Coordinate training strategies.
• Manage day-to-day operational aspects of multiple large-scale projects.
• Support tracking of OLTL procurement activities including renewal and reporting dates.
• Monitor upcoming procurements.

Technical Team Lead

Salesforce Administrator

• Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls.
• Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects.
• Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions.
• Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
• Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making.
• Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities.
• Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments.
• Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities.
• Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
• Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials.
• Deliver end-user training and provide ongoing support to business and technical staff.
• Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities.
• Assist in establishing Salesforce governance, security, change management, and platform support processes.
• Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements.