Acutec Global Services LLP

Operations

• Compile and analyze data on historical sales and trends to forecast future trends.
• Build compelling, interactive, and actionable reporting on top of structured data models that helps in deriving meaningful business insights from large and complex datasets.
• Gather requirements and design performance reports and forecasting reports for the Global Sales teams.
• Gather, publish, and maintain information related to historical, current, and future sales performance.
• Assist in developing sophisticated solutions, Key Performance Indicators (KPIs), and tools to achieve and support the business goals.
• Collaborate on identified ad hoc business problem-solving requests.

Sales Operations Analyst

Inside Sales

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Inside Sales Representative

Sales

• Provide strategic direction and progressive leadership to achieve sales and profit goals
• Design and recommend sales and marketing programs and set short and long-term sales strategies
• Manage a single location with a total sales revenue of up to $50 million and manage a team of direct reports
• Develop and administer sales plans to ensure customer satisfaction, assigned quota attainment, good reference accounts, and highly skilled and motivated staff
• Partner with Marketing to develop and implement sales marketing programs and initiatives
• Determine annual sales and gross profit plan by implementing marketing strategies and analyzing trends and results
• Establish sales objectives by forecasting and developing sales quota for territories
• Project expected sales volume and profit for existing and new product lines and customers
• Maintain sales volume, product mix and selling price by keeping current with market supply and demand, changing trends, economic indicators and competitors
• Coordinate order service by directing account representatives and executives on quotations, proposals, project order management techniques, and customer complaint resolution
• Establish and adjust billing margin by monitoring costs, competition and market conditions and negotiating cost side levels
• Manage sales staff by recruiting, selecting, orienting and training employees
• Maintain sales staff results by coaching employees, planning, monitoring and appraising job results
• Develop and maintain relationships with top customers
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and participating in professional societies
• Forecasts and communicates intricate details to senior business managers
• Interface with internal support departments to establish positive customer experience
• Partner with suppliers to maintain customer relationships, provides training to staff, and executes marketing programs and initiatives
• Partner with various internal departments to troubleshoot issues such as inventory and operations

Sales Manager

Outside Sales

• Develop new prospects and interact with assigned customers to increase sales
• Participate in customer business planning to understand customer needs
• Face-to-face selling and account management activities
• Engage with all levels of the customer’s organization
• Develop and deliver sales bids, presentations, and proposals

Sales Operations Analyst

Inside Sales Representative

Sales Manager

Senior Representative – Outside Sales