Acumen Technology

System Administrator

• Be the face of Acumen Technology to their clients, performing their jobs with excellent customer service and communication both remote and as they travel to client locations throughout Middle Tennessee.
• Support our core values and commit to always improving.
• Have fun working.
• Be serious about mastering technology. VMware, Azure, Windows Server, Networking, Microsoft 365, all of these will be a part of your day-to-day life.
• Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics.

Systems Administrator

Customer Success Manager

• Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
• Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
• Working closely with internal teams to coordinate and prioritize client requests and projects.
• Contributing to the ongoing improvement of client success processes and procedures.
• Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.

Client Success Manager

Analyst

• Be the primary Tier 1 support for our clients, as the first point of contact for technical assistance.
• Work with technologies such as Windows 10/11, Azure, Microsoft Entra, Microsoft 365, and Windows Server.
• Maintain clear documentation and accurate time tracking to keep everything running smoothly.
• Collaborate with team members and clients to solve technical issues and ensure client satisfaction.

Systems Administrator

Client Success Manager

Field Service Analyst