Acumen Technology

Analyst

• - Client Backup Checks. Review and verify the success of scheduled backups across multiple platforms and clients.
• - Alerts Triage. Review and troubleshoot any automated alerts that generate from our systems on a daily basis.
• - Service Tickets. Triage and troubleshoot tickets assigned to the team. Escalate to higher tier resources as needed
• - Disaster Recovery Tests. Deploy and document virtual environments for clients in the cloud, utilizing their backup solution to perform the tests.
• - New Client Onboardings. Assist with new clients as they are onboarded into Acumen's systems.
• - Manage the monitoring, management, and security tools and technologies that Acumen uses across our clients.
• - Seek to improve monitoring capabilities with existing tools and finding new solutions
• - Track time and details on appropriate service tickets as work is performed
• - Client Communication
• - Supports our core values and commit to always improving.
• - Have fun working.
• - Be serious about mastering technology.
• - Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics.
• - Be in the Middle, TN area or willing to relocate.

NOC Analyst

• Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email.
• Support Acumen Technology core values and commit to continuous improvement.
• Have fun working and contribute to positive company culture.
• Master technology areas including Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking.
• Handle a broad range of troubleshooting requirements, including escalated issues from front line support.
• Maintain business efficiencies through detailed documentation, time keeping, communication, and attention to metrics.
• Work in a hybrid setup: perform work from home with provided equipment and attend in-office days for collaboration.
• Be located in Middle Tennessee (Nashville area) or willing to relocate.

NOC Analyst

Service Desk Analyst