Acumen Technology

Analyst

• Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email.
• Support Acumen Technology core values and commit to continuous improvement.
• Have fun working and contribute to positive company culture.
• Master technology areas including Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking.
• Handle a broad range of troubleshooting requirements, including escalated issues from front line support.
• Maintain business efficiencies through detailed documentation, time keeping, communication, and attention to metrics.
• Work in a hybrid setup: perform work from home with provided equipment and attend in-office days for collaboration.
• Be located in Middle Tennessee (Nashville area) or willing to relocate.

Service Desk Analyst