Acumen Technology

Analyst

• Client Backup Checks: Review and verify the success of scheduled backups across multiple platforms and clients.
• Alert Triage: Monitor, review, and troubleshoot automated alerts generated by Acumen’s systems.
• Service Ticket Management: Triage and troubleshoot tickets assigned to the team; escalate to higher-tier resources when appropriate.
• After-Hours Call Support: Field and respond to incoming after-hours client calls during the second shift, resolving issues within scope or escalating appropriately.
• Disaster Recovery Testing: Deploy and document virtual environments in the cloud using client backup solutions.
• New Client Onboardings: Assist with onboarding new clients into Acumen’s systems and tools.
• Tool Management & Monitoring: Manage and support Acumen’s monitoring, management, and security platforms across clients.
• Continuous Improvement: Identify opportunities to improve monitoring coverage using existing tools or new solutions.
• Documentation & Time Tracking: Accurately track time and maintain detailed documentation within service tickets.
• Client Communication: Provide clear, professional communication to clients during troubleshooting and incident response.
• Have fun working
• Be serious about mastering technology
• Be located in or directly around Nashville, TN or be willing to relocate.

NOC Analyst, 2nd Shift

Business Development Rep

• Identify and prospect net-new business opportunities within the Middle Tennessee market
• Conduct pre-qualification of suspects to identify ideal Target Client Profile prospects
• Generate and schedule first-time appointments through outbound efforts (calls, email, networking, referrals)
• Build and maintain relationships with executive decision-makers (CEO, CFO, business leaders)
• Drive early-stage discovery conversations and uncover business and technology challenges
• Collaborate with leadership and sales team members to advance and close opportunities
• Develop and maintain a strong local referral network with aligned professionals
• Maintain accurate and up-to-date prospect and pipeline data within CRM systems
• Consistently meet or exceed activity metrics, pipeline targets, and revenue goals

NOC Analyst, 2nd Shift

Senior Business Development Representative