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Client Success Manager
Acumen TechnologyClient Success Manager responsible for client relationships and ensuring exceptional service at Acumen Technology. Collaborating with sales and internal teams to identify client needs and solutions.
About the role
Key responsibilities & impact- Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
- Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
- Working closely with internal teams to coordinate and prioritize client requests and projects.
- Contributing to the ongoing improvement of client success processes and procedures.
- Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.
Requirements
What you’ll need- Prior experience in a client-facing role, preferably in the IT industry.
- Strong communication and interpersonal skills to effectively engage and build relationships with clients.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple priorities and work under tight deadlines.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite and CRM software.
- A positive and proactive attitude, with a passion for customer success.
Benefits
Comp & perks- 100% employer paid health insurance (medical and dental) and first $1,000 of qualified medical expenses covered
- Consistently recognized as a Best Place to Work by Nashville Business Journal
- Company Matching 401k
- Flexible hyrbid schedule
- Fun working environment and culture with regular activities both for employees and their families
- Family vacation bonus at 5th year
- Family Leave (Maternity, Paternity)
- Well Stocked Kitchen with Food & Snacks
ATS Keywords
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Hard Skills & Tools
CRM softwareMicrosoft Office Suite
Soft Skills
communication skillsinterpersonal skillsproblem-solvingcritical-thinkingorganizational skillsattention to detailtime managementcustomer servicerelationship buildingproactive attitude