Manager, Fleet Operations Support
Highland Electric Fleets
Wholesale Phone Sales Representative
Acumen Performance Group (APG)
full-time
Posted on:
Origin: • 🇺🇸 United States • Idaho, Pennsylvania, Washington
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
JuniorMid-Level
About the role
- Evaluate customers’ needs and make recommendations for products explaining how the product will benefit the customer
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support
- Secure and renew orders, place orders, and arrange for shipment
- Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
- Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance and other product related questions
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
- Attend company training seminars to become familiar with product lines
- Identify resale opportunities and support them to achieve sales plans
- Document account activities, generate reports and keep records of business transactions with customers and suppliers
- Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
- Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions
- Follow up on quotes in order to promote products and increase customer satisfaction
- Work with internal departments and external business partners to resolve customer issues
- Identify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representatives as appropriate
- Reports to the Director of Sales
- Other duties as assigned
Requirements
- High School Diploma or Equivalent
- 2 to 4 years of work-related experience and/or a combination of 2 to 4 years work related education
- Associates Degree in Applied Science, Mechanical training, and/or related degree
- Automotive Service Excellence (ASE) as a Master Technician or other related certifications
- Previous Call Center or Customer Service Experience
- Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers
- Strong problem-solving skills with ability to analyze customers’ needs and make recommendations based on your knowledge of the product, mechanical knowledge, and business goals and objectives
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Must be able to understand customers time restraints, budget, and goals
- Excellent oral and written communication skills
- Strong needs analysis and problem-solving skills
- Strong math skills
- Intermediate proficiency with MS Office suite: Excel, Word, Outlook, PowerPoint, instant messaging, and internet navigation
