Acumen Performance Group (APG)

Account Executive

• Evaluate customers’ needs and make recommendations for products explaining how the product will benefit the customer
• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support
• Secure and renew orders, place orders, and arrange for shipment
• Advise customer of the product, cost, shipping costs, availability, and sometimes payment terms
• Sell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customer
• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance and other product related questions
• Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments
• Attend company training seminars to become familiar with product lines
• Identify resale opportunities and support them to achieve sales plans
• Document account activities, generate reports and keep records of business transactions with customers and suppliers
• Confer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
• Take or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactions
• Follow up on quotes in order to promote products and increase customer satisfaction
• Work with internal departments and external business partners to resolve customer issues
• Identify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representatives as appropriate
• Reports to the Director of Sales
• Other duties as assigned

Wholesale Phone Sales Representative