Acuity

Field Support Specialist I – Illinois, Midwest

Acuity

full-time

Posted on:

Location Type: Hybrid

Location: Illinois • Iowa • United States

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Salary

💰 $41,600 - $74,900 per year

About the role

  • Performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems
  • Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands
  • Owning and delivering customer solutions, and helping to build customer loyalty
  • Supporting lean activities and seeking continuous improvements with our Production Facilities
  • Act as a subject matter expert during customer engagements and technical escalations
  • Prepare detailed field reports following service calls
  • Conduct on-site training sessions for customers on system operation and maintenance
  • Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Requirements

  • Degree in electrical engineering or a related technical discipline
  • Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
  • Strong aptitude in electrical systems, control technologies, and schematic interpretation
  • Proficiency with Microsoft Windows operating systems
  • Ability to communicate complex technical information clearly and effectively
  • Demonstrated ability to work independently as well as collaboratively with cross-functional teams
  • Valid U.S. driver’s license and passport required
  • Bilingual (Spanish/English) proficiency is a plus for international support.
Benefits
  • Health care
  • Dental coverage
  • Vision plans
  • 401K benefits
  • Commissions/incentive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electrical systemscontrol technologiesschematic interpretationfield service experiencetroubleshootingdiagnosticscustomer trainingproject managementcontinuous improvementlean activities
Soft Skills
communicationcollaborationcustomer loyaltyindependent workcross-functional teamworksubject matter expertiseproblem-solvingadaptabilityattention to detailtraining delivery
Certifications
degree in electrical engineeringvalid U.S. driver's licensevalid passport