Payer Platform Systems Analyst
Highmark Health
AV Control Systems Engineer
Acuity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,500 - $119,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxLuaVoIP
About the role
- Support the Q-SYS product line, focusing on installations involving complex control elements.
- Handle escalated support cases directly.
- Provide guidance to integrators and internal staff on control methodologies and best practices.
- Develop customer documentation outlining practical deployment strategies and troubleshooting methods.
- Serve as the subject matter expert in Lua scripting and programming.
- Maintain a close working relationship with the Software Development group to manage outstanding field reports and track known software bugs.
Requirements
- Bachelor's or advanced degree in computer science, electrical engineering or similar discipline.
- 5+ years in the audiovisual and/or IT industries in customer facing roles
- 3+ years experience in scripting or programming language
- 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems
- 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira
- Excellent verbal and written communications skills
- Advanced Crestron, Extron or AMX programming certification required
- Knowledge of at least one scripting or programming language (LUA a plus)
- Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports
- Knowledge of Ethernet networking, AEC, VoIP and POTS telephony a plus
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation depending on role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Lua scriptingprogrammingtroubleshootingQ-SYS systemsLinux-based AV systemscontact controlsrelay controlslogic controlsserial data typesEthernet control transports
Soft skills
communication skillsguidancecustomer supportproblem-solving
Certifications
Crestron programming certificationExtron programming certificationAMX programming certification
