Active Cloud Solutions

Support Engineer

• Provide functional support for the NetSuite ERP, with a focus on tax and billing-related processes.
• Provide technical-functional support for incidents and questions related to the NetSuite–Avalara integration.
• Troubleshoot tax calculation errors, communication failures, or tax validation issues.
• Assist users with tax routines within the system, such as issuing invoices, automatic tax calculation, and configuring tax rules.
• Configure and validate integrations with Avalara (e.g., mapping rules, tax codes, custom fields).
• Document processes and best practices related to the Avalara integration.
• Collaborate with IT, tax teams, and external vendors to resolve issues or implement improvements.
• Execute integration testing after NetSuite or Avalara updates.

NetSuite Support Analyst