Active Cloud Solutions

Consultant

• Handle incidents and support requests (level 2/3), performing root cause analysis and proposing effective solutions.
• Execute small implementations of functional improvements and configurations within NetSuite modules.
• Document solutions, procedures, and support evidence (ticket records, runbooks).
• Monitor and follow up on open tickets, ensuring SLA compliance and proactive communication with the client.
• Identify patterns of recurring incidents and propose preventive improvements.
• Support key users with operational questions and provide targeted usage guidance.

NetSuite Functional Consultant, Mid/Senior