Active Cloud Solutions

Customer Success Manager

• Lead onboarding of new clients, ensuring they successfully adopt our products/services.
• Conduct regular client follow-ups to identify potential issues and propose solutions.
• Participate in client feedback meetings to understand their needs and expectations.
• Maintain performance reports and KPIs to monitor customer success.
• Act proactively to prevent churn, always seeking contract renewals.
• Upsell services and products within the customer base.

Customer Success Analyst – NetSuite

Account Executive

• Actively prospect new customers from the Oracle NetSuite database
• Contact leads, present our differentiators, and understand the customer's pain points
• Build and maintain trusted relationships with decision-makers and influencers at target companies
• Populate and manage the CRM with up-to-date contact and opportunity information
• Work closely with the marketing and pre-sales teams to optimize lead generation
• Participate in client meetings and, when necessary, schedule meetings with technical and executive teams
• Achieve targets for converted MQLs, opened opportunities, and closed sales.

Customer Success Analyst – NetSuite

New Accounts Executive, ERP