Customer Success Analyst – NetSuite

Active Cloud Solutions

Analista de Customer Success responsável por impulsionar o sucesso e crescimento da base de clientes da ACS. Focado na relação com clientes, onboarding e prevenção de churn.

Posted 7/10/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Lead onboarding of new clients, ensuring they successfully adopt our products/services.
Conduct regular client follow-ups to identify potential issues and propose solutions.
Participate in client feedback meetings to understand their needs and expectations.
Maintain performance reports and KPIs to monitor customer success.
Act proactively to prevent churn, always seeking contract renewals.
Upsell services and products within the customer base.

Requirements

What you’ll need

Minimum of 2 years' experience in Customer Success.
Excellent communication and negotiation skills.
Analytical, data-oriented mindset with strong problem-solving abilities.
Bachelor's degree in a related field.
Must reside in São Paulo for regular client visits.

Benefits

Comp & perks

Bonus
Discount club
Career development plan
Day off
TotalPass
15 days paid leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance ReportingKPI MonitoringData AnalysisProblem-Solving

Soft Skills

Proactive EngagementClient Relationship Management