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Active Cloud Solutions

Customer Success Analyst – NetSuite

Active Cloud Solutions

Analista de Customer Success responsável por impulsionar o sucesso e crescimento da base de clientes da ACS. Focado na relação com clientes, onboarding e prevenção de churn.

Posted 7/10/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, customer success management, and proactive engagement to drive contract renewals and upsell opportunities. Strong analytical and problem-solving skills are essential for monitoring performance and addressing client needs effectively.

Highest-signal resume keywords
Customer Success ManagementClient OnboardingAnalytical MindsetCommunication SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance ReportingKPI MonitoringData AnalysisProblem-Solving
Soft Skills
Proactive EngagementClient Relationship Management
Industry Keywords
Customer Churn PreventionContract RenewalsUpsellingClient Feedback

About the role

Key responsibilities & impact
  • Lead onboarding of new clients, ensuring they successfully adopt our products/services.
  • Conduct regular client follow-ups to identify potential issues and propose solutions.
  • Participate in client feedback meetings to understand their needs and expectations.
  • Maintain performance reports and KPIs to monitor customer success.
  • Act proactively to prevent churn, always seeking contract renewals.
  • Upsell services and products within the customer base.

Requirements

What you’ll need
  • Minimum of 2 years' experience in Customer Success.
  • Excellent communication and negotiation skills.
  • Analytical, data-oriented mindset with strong problem-solving abilities.
  • Bachelor's degree in a related field.
  • Must reside in São Paulo for regular client visits.

Benefits

Comp & perks
  • Bonus
  • Discount club
  • Career development plan
  • Day off
  • TotalPass
  • 15 days paid leave