Activate Group Limited

Account Manager

• Own and manage strategic relationships with major insurance clients.
• Understand client business models, claims processes, and strategic priorities to tailor solutions.
• Lead service reviews, performance reporting, and contract renewals.
• Identify opportunities for account growth, service enhancement, and innovation.
• Collaborate with internal teams (claims, operations, customer service) to ensure service delivery meets SLAs and client expectations.
• Act as an escalation point for complex issues, ensuring swift resolution and client satisfaction.
• Monitor market trends, regulatory changes, and competitor activity to inform client strategy.
• Support the development of bespoke accident management solutions for insurance partners.

Strategic Account Manager, Insurance

• Manage and nurture relationships with assigned corporate and insurance clients.
• Act as the main liaison between clients and internal departments to ensure service delivery meets expectations.
• Monitor account performance, service levels, and client satisfaction.
• Identify opportunities for account growth and upselling of services.
• Handle escalations and resolve client issues promptly and professionally.
• Prepare and present regular account reviews and performance reports.
• Collaborate with the commercial team to support contract renewals and negotiations.
• Stay informed on industry trends, regulatory changes, and competitor activity.

Software Engineer

• Deliver quality code for web and mobile, frequently exceeding expectations
• Be accountable and lead by example
• Partner with backend & QA teams supporting rigorous design and testing
• Invest in those around you and foster technical excellence, mentoring and knowledge sharing
• Champion best practices in usability, accessibility, performance, and security
• Design and implement web and mobile apps (ReactJS, Android native, Flutter, React Native)
• Implement offline-capable apps with background data transfer
• Work on API design, usage and specification and integrate real-time messaging
• Implement on-device image processing and management
• Participate in estimation, technical discussions and documentation

Strategic Account Manager, Insurance

Account Manager

Senior Web/Mobile Developer