Activate Group Limited

Sales

• Handle inbound and outbound calls from drivers involved in accidents.
• Assess customer needs and qualify them for accident management services.
• Promote and sell relevant services such as courtesy/hire vehicle replacement and vehicle repair management.
• Accurately record all customer information and case details in the CRM system.
• Liaise with repair garages, insurers, and legal teams where necessary.
• Maintain high conversion rates while ensuring compliance with FCA or other industry regulations.
• Follow up on leads provided by insurers, brokers, or direct marketing.
• Deliver excellent customer service during stressful and emotional situations for the caller.
• Achieve individual and team sales targets (KPIs).

Sales and Retention Claims Handler

Manager

• Lead, mentor, and develop 5 automation testers
• Allocate resources across products based on priority and risk
• Drive a culture of quality and continuous improvement
• Define and implement quality strategy and roadmap across products
• Establish testing standards, best practices, and quality gates
• Drive quality metrics, KPIs, and reporting frameworks
• Champion shift-left testing and ensure compliance with standards
• Architect scalable test automation frameworks using Playwright
• Oversee automation coverage targets (85%+) and ROI metrics
• Provide hands-on support for complex automation challenges
• Optimize testing processes and CI/CD pipeline integration
• Implement automation reporting and dashboards
• Lead test planning for major releases
• Communicate quality risks and progress to stakeholders
• Build consensus on quality standards across engineering teams

Delivery Manager

Business Analyst

• Analysis of client requirements, internal processes, configurable system setup and functionality
• Capture and document client requirements during the ‘Pre-Implementation’ phase
• Ensure all applicable options and data requirements are explored with the client to enable the client to provide all information in line with our internal requirements
• Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
• Identify requirements where IT development would be required
• Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
• Conduct impact analysis of proposed changes to existing processes
• Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
• Identify opportunities to increase automation through configuration and set up
• Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions
• Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and any challenges with delivery
• Support internal colleagues and the clients with training and communications to enable operational readiness in advance of going live
• Support the wider AGL Organisation and the Head of Implementation with project related Business Analysis, system configuration and testing tasks as required
• Potential to travel (albeit infrequently) to our other main office in Halifax, our other sites, or client sites.

Implementation Business Analyst

QA Engineer

Quality Assurance Lead

Security Operations

• Monitoring & Incident Response
• Triage and investigate alerts raised by the SOC and other monitoring platforms.
• Perform detailed incident response activities, including containment, eradication, and recovery.
• Conduct root cause analysis on security incidents and coordinate post-incident reviews.
• Provide technical input to refine detection and escalation processes.
• Threat Detection & Prevention
• Maintain and tune security tools to reduce false positives and improve visibility across the environment.
• Assist in developing and implementing new detection rules, dashboards, and automation scripts.
• Review firewall, WAF, and endpoint configurations to ensure compliance with best practices.
• Support vulnerability scanning, patch management, and remediation activities.
• Collaboration & Continuous Improvement
• Work alongside the Infrastructure, Platform, and DevOps teams to embed security into operations and deployments.
• Assist in implementing improvements to endpoint protection, SIEM configurations, and network defences.
• Support initiatives aligned with ISO 27001 and Cyber Essentials Plus compliance.
• Provide regular security reporting and updates to the IT Leadership team.
• Documentation & Governance
• Maintain accurate incident logs, configuration documentation, and response playbooks.
• Assist in security audits, penetration test follow-ups, and evidence gathering for compliance reviews.
• Contribute to policy updates and awareness initiatives across the organisation.

Security Operations Analyst

Financial Planning and Analysis

• Lead the Group’s budgeting, forecasting and long-range planning processes, ensuring alignment with strategic goals.
• Develop and enhance the Group’s current financial models ensuring robust and fit for purpose.
• Collaborate with finance and budget owners to develop performance metrics and KPIs.
• Collect, analyse, and interpret financial data to support business decisions.
• Identify and interpret trends or patterns in complex data sets.
• Provide key data insights to customer and key stakeholders to help improve profitability and business performance.
• Create financial models to predict future trends and identify potential risks and opportunities.
• Work with stakeholders across the Group to prioritise business and information needs.
• Support preparation of Board packs and investor reports.
• Provide analytical support for strategic initiatives and business cases.
• Identify trends and patterns in financial data to support strategic decision-making.
• Develop and present findings to senior management and stakeholders.
• Identify opportunities to automate and streamline financial reporting and analysis processes.

Senior Finance Planning Analyst

Administration

• Monitor automated Total Loss Avoidance portal and proactively identify opportunities for parts support.
• Make proactive customer service calls to bodyshops and network management to maximise parts support opportunities.
• Build and maintain strong customer relationships through regular communication and proactive outreach.
• Provide responsive customer service support via phone and email to bodyshops and network management.
• Programme administration support including onboarding, mapping, and repair network coordination.
• Provide additional parts support to bodyshops, aiming to optimise programme outcomes.
• Helpdesk and inbox management.
• Communicate effectively with programme teams to ensure efficient case handling.
• Actively participate in the verification of parts and final decision-making processes.
• Monitor programme performance and identify areas for improvement.
• Adapt to supporting multiple parts programmes as the business evolves.
• Provide administrative support across various manufacturer paint and body programmes, ensuring smooth operations and efficient coordination.
• Produce reports using advanced MS Excel functions and market-leading bespoke systems.
• Develop and produce client meeting packs, board papers, and executive summary documents to a high standard.
• Create PowerPoint presentations on behalf of Automotive team members and senior management.
• Bodyshop and Network market penetration analysis.
• Helpdesk and inbox management, providing ad hoc support to VM networks.
• Taking, typing, and distributing minutes as required.
• Project Management responsibilities ensuring completion to tight deadlines.
• Assist with ad hoc tasks and provide operational support to the Automotive Account Director as needed.

Programme Administrator

Engineer

• Responsible for engineering estimates in a timely manner specific to the requirements of the client
• Check incident circumstances against work estimated for to see if the damage could be related to the incident
• Check estimated costs are fair and reasonable
• Check estimates are within customer specific rates if a network repairer has been allocated
• Amend estimates to correct customer specific rates if a network repairer has been allocated
• Negotiate with non-network repairers in order to bring inflated costs down
• Authorise incident related work to repairers
• Correctly value vehicles for total losses

Motor Engineer

Business Development Rep

• Attract, develop and secure new business, with a particular focus on the UK fleet sector and corporate leasing sector
• Proactively identify and contact new business opportunities to arrange introductory meetings and follow up with appropriate proposals
• Proactively identify and contact growth within opportunities, working in collaboration with our commercial team to co-ordinate presentations as part of review meetings or set aside time for specific new business led meetings, and follow up with appropriate proposals
• Plan and prepare presentations targeted to the audience, including researching the potential customer’s business and individuals to demonstrate knowledge and commitment.
• Present new products and opportunities to existing and potential customers, including SaaS packages and products
• Support & lead tender/bid/RFQ/RFI processes
• Effectively use data to analyse performance, identify trends and provide benchmarking and market/customer sector insight
• Facilitate potential customer site visits and presentations
• Attend conferences, meetings, and industry events to network with potential customers, increase industry knowledge and develop new markets
• Work with our Marketing team to produce sales and marketing collateral
• Work with our Implementation team to support the delivery of successful new business wins, effectively managing customer expectations
• Build and maintain long-lasting customer relationships to retain and renew contracts.

Business Development Manager

Operations

• Daily management of the team, including effective resourcing, planning and allocating work sources.
• Act as a point of escalation for any client and customer escalations.
• Manage and take action on high volume enquiries, managing client expectations at all times.
• Review individual performance, attendance and behaviour and provide coaching and timely feedback to support all team members.
• Identify training needs for any team members and work with Operations Manager and the Training team to implement training plans.
• Drive performance by monitoring KPIs and analyse relevant performance data with the team member to identify areas for improvement.
• Conduct side by side coaching
• Maintain a consistent approach to absence management
• Ensure communications and systems are regularly updated in line with Company procedure and policy.
• Report and provide updates on team performance including weekly targets and achievements to the Operations Manager
• Adhere to all relevant regulatory rules and guidance
• Responsible for regular engagement activities, and reward and recognition within the team.

Operations Team Manager

Call Center Representative

• Join our 24/7 365 days a year Contact Centre handling high volume inbound calls with exceptional customer service
• Record accurately the first notification of loss following a motor traffic accident
• Deal with telephony enquiries from Customers, Repairers, Clients and Third Parties within agreed service levels
• Manage queries to conclusion, escalating only when necessary
• Assist with administrative tasks and emails to support operations
• Use MRN’s bespoke software and databases to record, update and maintain information relating to each claim
• Manage own workload, prioritise tasks and ensure completion
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA’s are met and exceeded

Call Centre Advisor

Software Engineer

• Deliver quality code for web and mobile, frequently exceeding expectations
• Be accountable and lead by example
• Partner with backend & QA teams supporting rigorous design and testing
• Invest in those around you and foster technical excellence, mentoring and knowledge sharing
• Champion best practices in usability, accessibility, performance, and security
• Design and implement web and mobile apps (ReactJS, Android native, Flutter, React Native)
• Implement offline-capable apps with background data transfer
• Work on API design, usage and specification and integrate real-time messaging
• Implement on-device image processing and management
• Participate in estimation, technical discussions and documentation

Senior Web/Mobile Developer

Account Manager

• Manage and nurture relationships with assigned corporate and insurance clients.
• Act as the main liaison between clients and internal departments to ensure service delivery meets expectations.
• Monitor account performance, service levels, and client satisfaction.
• Identify opportunities for account growth and upselling of services.
• Handle escalations and resolve client issues promptly and professionally.
• Prepare and present regular account reviews and performance reports.
• Collaborate with the commercial team to support contract renewals and negotiations.
• Stay informed on industry trends, regulatory changes, and competitor activity.

• Own and manage strategic relationships with major insurance clients.
• Understand client business models, claims processes, and strategic priorities to tailor solutions.
• Lead service reviews, performance reporting, and contract renewals.
• Identify opportunities for account growth, service enhancement, and innovation.
• Collaborate with internal teams (claims, operations, customer service) to ensure service delivery meets SLAs and client expectations.
• Act as an escalation point for complex issues, ensuring swift resolution and client satisfaction.
• Monitor market trends, regulatory changes, and competitor activity to inform client strategy.
• Support the development of bespoke accident management solutions for insurance partners.