Activate Group Limited

Network Operations

• Responsible for delivery of assigned client SLA’s
• Daily responsibility for the performance of repairers within an assigned area
• Onboarding network repairers as required to provide optimal coverage and repair capacity
• Managing operational performance of repairers across the Network Operations Team
• Managing systems as appropriate to ensure delivery of data and performance metrics
• Ensuring repairers complete all data requirements for the successful completion of repairs and subsequent reporting
• Ensuring repairers meet all requirements of the business regarding compliance and documentation
• Develop and initiate strategies to improve repairer performance including the use of balance scorecard and action plans
• Build and maintain strong relationships with repairers
• Attend meetings and provide positive input into client review meetings and client liaison
• Enhance the business profile with repairers inside and outside the repair network
• Manage and assist in customer complaint resolution
• Attend internal and external meetings as required.

Motor Network Operations Manager