Action1

Account Executive

• Drive Mid-Market to Low-End Enterprise Revenue Growth: Own a defined territory and meet or exceed enterprise quota targets through disciplined pipeline generation and deal execution.
• Manage the Full Sales Cycle: Lead opportunities from prospecting through close — including discovery, stakeholder mapping, value alignment, proof-of-concept coordination, negotiation, and contract execution.
• Sell to IT & Security Leaders: Engage IT Managers, Directors of Infrastructure, CISOs, and technical buying committees with credibility and consultative expertise.
• Build & Maintain Strong Pipeline Coverage: Generate pipeline through outbound prospecting, partner collaboration, and strategic account planning. Maintain disciplined forecasting and opportunity hygiene in Salesforce.
• Navigate Complex Buying Processes: Manage multi-threaded sales cycles, security reviews, procurement workflows, and competitive displacement strategies.
• Partner with Solutions Engineers: Collaborate closely with pre-sales/technical resources to ensure strong technical validation and alignment with customer requirements.
• Execute Account Expansion Strategy: Identify upsell and cross-sell opportunities within enterprise customers to drive expansion revenue and long-term retention.
• Stay Market-Aware: Maintain strong knowledge of cybersecurity trends, endpoint management landscape, and competitive positioning.
• Operate with Ownership: Work independently in a remote-first environment while collaborating cross-functionally with Marketing, Channel, Customer Success, and Product teams.
• Collaborate cross-functionally: Partner closely with marketing, product, and sales leadership to provide feedback from the field and refine messaging.

Account Executive – Mid-Market

AI Engineer

• Build and operate LLM-powered internal solutions, tools, and automations end-to-end
• Ship customer-facing AI features
• Drive technical decisions from design through production rollout
• Own systems in production, including monitoring, reliability improvements, and incident response participation
• Build and maintain LLM evaluation workflows, including quality/safety checks, baselines, and regression detection
• Partner with R&D, product, and security teams
• Evaluate emerging AI technologies and patterns, and advocate adoption when justified

Applied AI Engineer

Support Engineer

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Technical Support Engineer, Tier I

• Drive Enterprise Revenue Growth: Own a defined territory and meet or exceed enterprise quota targets through disciplined pipeline generation and deal execution.
• Manage the Full Sales Cycle: Lead opportunities from prospecting through close — including discovery, stakeholder mapping, value alignment, proof-of-concept coordination, negotiation, and contract execution.
• Sell to IT & Security Leaders: Engage IT Managers, Directors of Infrastructure, CISOs, and technical buying committees with credibility and consultative expertise.
• Build & Maintain Strong Pipeline Coverage: Generate pipeline through outbound prospecting, partner collaboration, and strategic account planning. Maintain disciplined forecasting and opportunity hygiene in Salesforce.
• Navigate Complex Buying Processes: Manage multi-threaded sales cycles, security reviews, procurement workflows, and competitive displacement strategies.
• Partner with Solutions Engineers: Collaborate closely with pre-sales/technical resources to ensure strong technical validation and alignment with customer requirements.
• Execute Account Expansion Strategy: Identify upsell and cross-sell opportunities within enterprise customers to drive expansion revenue and long-term retention.
• Stay Market-Aware: Maintain strong knowledge of cybersecurity trends, endpoint management landscape, and competitive positioning.
• Operate with Ownership: Work independently in a remote-first environment while collaborating cross-functionally with Marketing, Channel, Customer Success, and Product teams.
• Collaborate cross-functionally: Partner closely with marketing, product, and sales leadership to gather field feedback and refine messaging.

Account Executive – Mid-Market

Applied AI Engineer

Technical Support Engineer, Tier I

Account Executive – Enterprise, English and French Speaking

Technical Support Engineer, Tier I