Acronis

Cyber Expert Support Engineer

Acronis

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cyber SecurityLinuxUnix

About the role

  • Investigate, troubleshoot, and remediate technical incidents for corporate customers
  • Perform initial triage and validation of incidents
  • Build and maintain strong relationships with customers
  • Collaborate with various internal teams
  • Train and mentor junior team members
  • Participate in developing documentation and knowledge base

Requirements

  • 2+ years of experience in an advanced technical support role
  • Fluent English (both written and verbal)
  • Security – analyzing and mitigating various security threats
  • Cybersecurity certifications (e.g. CompTIA Security+, CySA+)
  • Windows Server - application level troubleshooting
  • Linux/UNIX - application and configuration management
  • Networking - analyzing traffic with Wireshark, tcpdump
  • Virtualization expertise - managing enterprise-grade hypervisors
  • Good communication skills and customer service focus
  • Ability to prioritize and switch between a variety of time-sensitive issues.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsecurity analysisWindows Server troubleshootingLinux/UNIX managementnetwork traffic analysisWiresharktcpdumpvirtualizationhypervisor management
Soft Skills
communication skillscustomer service focusrelationship buildingmentoringcollaborationprioritizationtime management
Certifications
CompTIA Security+CySA+