Senior Commercial Lines Service Team Manager
Acrisure
full-time
Posted on:
Location Type: Office
Location: Grandview Heights • Missouri • Ohio • United States
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Job Level
About the role
- Lead all commercial lines operations aligned to the division to ensure the best client experience possible
- Recruit and lead the Commercial Lines Service Team supporting transferred accounts.
- Oversee the day-to-day functions of the commercial lines support staff.
- Responsible for ensuring that clients receive an exceptional customer service experience.
- Collaborate closely with the Divisional Commercial Lines Placement Leader to achieve department goals.
- Responsible for developing a training program for new CL Account Managers and support staff and implementing a training plan.
- Collaborate with Digital and Divisional leadership to execute operational initiatives that support our key performance metrics (i.e., organic growth, cross-sales, digital self-service, placement and retention goals.
- Develop, implement, and maintain standard operating practices to include the utilization of technology and AI agent enablement tools.
- Lead monthly meetings with the Commercial P&C Service leads to review workflows, procedures, staffing and performance needs and report back to the Commercial Lines Practice leader.
- Collaborate with HR concerning personnel management and employee relations.
Requirements
- Strong organizational and time management skills, along with a demonstrated attention to detail.
- Superior skills in leadership, employee development, and employee engagement.
- Professional verbal and written communication skills.
- Strong ability to analyze, interpret, and communicate financial data and reporting.
- Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
- Ability to make appropriate and timely critical business decisions.
- Effective change management, time management, and follow-up skills
- Proven record of accomplishment in leading a team in a fast-paced work environment
- Proficient computer skills with agency management software systems
- Travel up to 25%
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance;
- life and disability insurance;
- fertility benefits;
- wellness resources;
- and paid sick time.
- Generous paid time off and holidays;
- Employee Assistance Program (EAP);
- and a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan;
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options;
- commuter benefits;
- and employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents);
- legal plan options;
- and pet insurance coverage.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetraining program developmentfinancial data analysisreporting
Soft skills
organizational skillstime managementleadershipemployee developmentemployee engagementverbal communicationwritten communicationrelationship buildingdecision makingchange management