acre security

Technical Support Engineer

acre security

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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About the role

  • Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
  • Provide technical support to customers via phone, ticketing systems, and other support channels
  • Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
  • Continuously test Acre software and integrations to support quality assurance and product reliability
  • Respond to incoming customer calls and technical inquiries requiring assistance
  • Participate in an after-hours on-call rotation to support customers 24/7/365
  • Maintain accurate documentation and records within support and ticketing systems
  • Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
  • Create and maintain weekly or monthly reports as directed by leadership.

Requirements

  • Strong customer service and communication skills
  • Excellent analytical and troubleshooting abilities
  • Fluency in English (written and verbal)
  • Strong organizational skills and attention to detail
  • Ability to learn quickly and perform effectively in a fast-paced environment
  • Strong time-management skills with the ability to multitask
  • Familiarity with Microsoft operating systems and networking fundamentals
  • Experience in a technical support or customer service role, ideally in a SaaS or call-center environment (preferred)
  • Exposure to software testing, system integrations, or quality assurance activities (preferred)
  • Degree in Information Technology, Systems, Engineering, or equivalent practical experience (preferred)
  • CompTIA certifications (A+, Network+, Security+) (preferred)
Benefits
  • Access to a range of exciting opportunities
  • Be part of a disruptor
  • Learn from industry leaders
  • Drive meaningful impact
  • Access professional development, training, and growth opportunities
  • Competitive rewards
  • Locally compliant benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingsoftware testingsystem integrationsquality assurancenetworking fundamentalstechnical supportcustomer service
Soft Skills
customer servicecommunicationanalytical abilitiesorganizational skillsattention to detailtime-managementmultitaskingability to learn quickly
Certifications
CompTIA A+CompTIA Network+CompTIA Security+