Client Service Manager

Acosta

full-time

Posted on: 3/17/2026

Location Type: Hybrid

Location: Toronto • Canada

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💰 CA$65,000 - CA$75,000 per year

About the role

Drive revenue growth within your client portfolio
Deliver strong margins through strategic planning and flawless execution
Ensure top-level client satisfaction & retention
Grow existing client business and unlock new opportunities
Identify, lead, and execute strategic initiatives that benefit both Acosta and our clients
Partner with Syndicated Retail Sales and Internal Operations teams to build actionable, insight-driven Retail strategies
Define reporting needs, analyze performance data, and share insights that shape future plans
Serve as the communication bridge between clients and internal Retail teams
Oversee new product launches, program changes, training initiatives, and special requests
Address issues quickly and effectively while keeping quality and relevance in focus
Promote and adopt best practices across teams
Support new business development and take on additional strategic projects as needed

3+ years of account management or operational/management experience in a broker environment—or an equivalent mix of education & experience
Proven strength in relationship building and account leadership
Proactive initiative-taker with exceptional organizational and multitasking skills
Solid experience managing cross-functional processes (strong Excel proficiency required)
Ability to anticipate client needs and build smart, impactful solutions
Experience in Grocery or C&G is an asset

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementoperational managementstrategic planningperformance data analysiscross-functional process managementExcel proficiency

Soft Skills

relationship buildingaccount leadershiporganizational skillsmultitaskingproactive initiative-takingclient needs anticipationproblem-solving