Manager – Continuous Improvement, Hospital Services Group
DaVita Kidney Care
Customer Manager
Acosta
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
- Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success.
- Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
- Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer.
- In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
- Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
- Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
- Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
- Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
- Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
- Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
- Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
- Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
- Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
- Special Projects: Complete special projects as requested, contributing to the overall success of the team.
Requirements
- Bachelor’s degree or equivalent in the relevant industry.
- At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience.
- Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
- Excellent presentation skills.
- Ability to manage multiple projects.
Benefits
- Flexible scheduling options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales fundamentalsmerchandisingassortmentpricingshelvingtrade marketingbudget managementproject managementdata analysiscustomer business planning
Soft skills
client engagementproactive communicationteam collaborationpresentation skillsorganizational capacity buildingfeedback and improvementstrategic planningmarket knowledgecost managementcollaboration
Certifications
Bachelor’s degree
