Insurance

• Proactively identify areas of risk to ACN regarding ethical and legal practices in accordance to ACN’s Policies and Procedures. • Must have sound judgment and independent decision-making skills to facilitate investigation and case closures. • Ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers. • Audit, analyze and monitor online IBO marketing activity, addressing concerns. • Preemptively analyze IBO organizations for fraud, manipulation of the compensation plan, gaming and overall unethical activity. • Work simultaneous investigations requiring extensive research and summary of findings. • Own investigation process through adherence of established processes and procedures. • Stays current on MLM industry regulations to better identify online violations that could negatively impact ACN. • Provide education and ongoing training to Independent Business Owner’s in accordance with ACN Policies & Procedures. • Analyze customer complaints and conduct necessary investigations to determine best solution. • Independently work cases in variety of areas involving unethical and/or fraudulent behavior. • Excellent follow-up skills (must take initiative to ensure all challenges are properly resolved). • Create and maintain accurate record of activity in Case Management System. • Remain current on all guidelines established by Management. • Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types. • Handle escalations and disseminate relative findings. • Must be able to independently manage 50+ case investigations of varying degrees of consequence. • Daily communication with Independent Business Owners and Customers via email, letters and phone. • Enforce and support ACN’s position when reviewing marketing materials. • Review, Analyze and use deductive reasoning along with the case management systems used by ACN to determine if new cases should be opened, worked within SLAs and IBOs should be trained on respective trends. • Collaborate and keep strong rapport with all ACN vendors to satisfy ACN and Vendor compliance requirements. • Review, Update, and validate the integrity of all processes and procedures required to fulfill needs of the Business Ethics team. • Work collaboratively with the ACN legal department. • Contribute collectively to all onboarding and training of new team members.

Ethical Assurance Specialist

Chief Marketing Officer

• Drive Marketing Execution by leading the day-to-day execution of the marketing organization.
• Partner closely with Product, IT, Compliance, Sales, Operations, Communications, and Executive Leadership to ensure seamless execution of enterprise marketing initiatives.
• Own Marketing Operations by managing department workflows and resource allocation.
• Champion AI and Innovation to support the adoption of AI tools and emerging marketing technologies.

Director of Marketing

SDET

• The QA Automation Engineer is responsible for designing, developing, and maintaining automated testing solutions.
• Collaborate with development, product, and DevOps teams to create automated test frameworks and execute test plans.
• Identify defects and support continuous integration and delivery processes.
• Develop, maintain, and execute automated test scripts for web, mobile, API, and enterprise applications.
• Participate in Agile ceremonies including sprint planning, backlog grooming, and retrospectives.
• Support manual testing activities when required.
• Maintain test environments, test data, and automation repositories.
• Ensure adherence to QA standards, processes, and best practices.

QA Automation Engineer

Customer Support

• Answer an average of fifty incoming calls from IBOs per day.
• Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals.
• Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions.
• Direct IBOs to appropriate resources and online tools for information related to their role.
• Maintain current knowledge of ACN products and services, offering technical assistance when needed.
• Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures.
• Identify and resolve issues related to policies, procedures, and compensation plans.
• Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge.
• Accurately complete all necessary forms and documentation.
• Review and determine the root cause of IBO inquiries, driving resolution effectively.
• Work collaboratively with team members and other departments to achieve common goals and improve IBO support.
• Perform other duties as assigned.

IBO Support Specialist – Call Center

Accountant

• Preparation and posting of month-end and year-end journal entries
• The ability to manage multiple tasks effectively
• Provide support to the Senior GL Accountant(s) and Accounting Manager as requested
• Performs daily, monthly, and quarterly account reconciliations which may include cash, prepaids, intercompany, & various liability accounts.
• Provide support for US and International financial audits.
• Ensure compliance with internal policies, procedures, and controls to ensure timely and accurate financial reporting in accordance with GAAP and company policy.
• Collaboration with internal and external departments. This can include reconciliation, budgeting, problem solving, and variance analysis as requested.
• Continuously improve accounting procedures by analyzing current processes, recommending changes to streamline Workday and developing spreadsheet reports associated with the accounting close process.

GL Accountant

Accounts Receivable

• Ensure tracking of payments from Agencies and follow up in case of delays
• Produce reporting and aging for management on Agency payments
• Manage the company’s escheatment process.
• Maintain up to date process documentation about own area of responsibility
• Be the primary point of contact for internal Agency-related queries
• Manage process documentation for all responsibilities
• Assist the Payments team with daily processing tasks related to Customers or IBOs as required. This may include payments allocations, refunds, re-runs, escalations
• Manage the relationship with merchant services team (Cybersource, Elavon, etc.)
• Proactive in reviewing and improving existing processes, flag issues, implement new procedures and work on automation of tasks to improve efficiency
• Respond efficiently to chargebacks across multiple business units
• Other duties as assigned by the Manager

Ethical Assurance Specialist

Director of Marketing

QA Automation Engineer

IBO Support Specialist – Call Center

GL Accountant

Accounts Receivable and Payments Analyst