Accounts Receivable and Payments Analyst

ACN

Accounts Receivable and Payments Analyst focusing on agency and carrier receivables & customer payments. Collaborating with Services team and external contacts to manage invoicing queries.

Posted 6/12/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure tracking of payments from Agencies and follow up in case of delays
Produce reporting and aging for management on Agency payments
Manage the company’s escheatment process.
Maintain up to date process documentation about own area of responsibility
Be the primary point of contact for internal Agency-related queries
Manage process documentation for all responsibilities
Assist the Payments team with daily processing tasks related to Customers or IBOs as required. This may include payments allocations, refunds, re-runs, escalations
Manage the relationship with merchant services team (Cybersource, Elavon, etc.)
Proactive in reviewing and improving existing processes, flag issues, implement new procedures and work on automation of tasks to improve efficiency
Respond efficiently to chargebacks across multiple business units
Other duties as assigned by the Manager

Requirements

What you’ll need

3+ years accounts receivables experience
Ability to work collaboratively with peers and cross-functionally within the company
Extensive working knowledge of the accounts receivable cycle.
Ability to gather and analyze operating metrics associated with the AR process and provide meaningful feedback and suggestions for process improvement
Highly motivated, deadline driven, and ability to communicate effectively
Must have excellent communications skills (verbally and in writing)
Strong computer skills with analytical platforms such as Excel.
Bachelor degree in an associated area or comparable experience required.

Benefits

Comp & perks

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis.
Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel.
Continuing education, training or support may require occasional travel.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivablespayments processingprocess documentationchargeback managementpayment allocationsrefund processingdata analysisoperating metrics analysisautomation of tasksescheatment process

Soft Skills

collaborative workcommunication skillsproactive problem solvingdeadline drivenanalytical thinkingfeedback provisionrelationship managementprocess improvementefficiency improvementinternal query resolution