IBO Support Specialist – Call Center

ACN

IBO Support Specialist providing support to Independent Business Owners via calls and live chat. Assisting with product information, inquiries, and documentation in a remote role.

Posted 6/18/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer an average of fifty incoming calls from IBOs per day.
Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals.
Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions.
Direct IBOs to appropriate resources and online tools for information related to their role.
Maintain current knowledge of ACN products and services, offering technical assistance when needed.
Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures.
Identify and resolve issues related to policies, procedures, and compensation plans.
Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge.
Accurately complete all necessary forms and documentation.
Review and determine the root cause of IBO inquiries, driving resolution effectively.
Work collaboratively with team members and other departments to achieve common goals and improve IBO support.
Perform other duties as assigned.

Requirements

What you’ll need

Excellent written and verbal communication skills.
Strong problem-solving and critical thinking abilities.
Ability to multitask and manage time effectively.
Patience and empathy when dealing with difficult situations.
Strong organizational skills and attention to detail.
High school diploma or equivalent; additional education or certifications in customer service or business administration is a plus.
Previous experience in a customer service role, preferably in a call center or customer support environment.
Experience working with independent business owners or in a similar capacity is highly desirable.
Familiarity with chat platforms, telephony systems, and basic computer operations.

Benefits

Comp & perks

Reliable Transportation is required
Office environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingcritical thinkingmultitaskingtime managementattention to detailtechnical assistancedocumentationroot cause analysis

Soft Skills

written communicationverbal communicationpatienceempathyorganizational skillsprofessionalismcollaborationsense of urgency

Certifications

customer service certificationbusiness administration certification