Paid Social Manager
Abe
Communications and Campaign Manager
Achievers
contract
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support.
- Collaborate with customers to understand their goals and align campaigns with organizational objectives.
- Offer guidance on leveraging the Achievers platform for recognition, rewards and feedback campaigns to ensure maximum impact and ROI.
- Manage multiple customer campaigns simultaneously, meeting deadlines and expectations.
- Create tailored communication plans and partner with designers and writers to produce campaign assets (emails, infographics, video).
- Monitor campaign performance metrics and optimize future efforts based on results.
- Oversee day-to-day management of the customer knowledge portal, updating resources, articles, and best practices.
- Collaborate with subject matter experts to create and curate engaging, high-quality portal content.
- Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.
- Assist team lead in planning and executing larger communications projects (process improvements, product/feature releases, strategic announcements).
- Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels.
- Provide research, content development, logistical support, and contribute to post-initiative reviews by collecting feedback and data.
Requirements
- Bachelor’s degree in Communications, Marketing, Business, or a related field.
- 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries.
- Demonstrated experience managing knowledge portals or customer communities.
- Proven ability to execute multi-channel communication campaigns with measurable outcomes.
- Strong project management skills, with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills, with a focus on clarity and engagement.
- Proficiency in tools such as [insert relevant tools: CMS platforms, email marketing software, analytics platforms, etc.].
