Achievers

Communications and Campaign Manager

Achievers

contract

Posted on:

Location: 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Act as a trusted advisor to Managed Services customers, providing campaign strategy, content, and execution support.
  • Collaborate with customers to understand their goals and align campaigns with organizational objectives.
  • Offer guidance on leveraging the Achievers platform for recognition, rewards and feedback campaigns to ensure maximum impact and ROI.
  • Manage multiple customer campaigns simultaneously, meeting deadlines and expectations.
  • Create tailored communication plans and partner with designers and writers to produce campaign assets (emails, infographics, video).
  • Monitor campaign performance metrics and optimize future efforts based on results.
  • Oversee day-to-day management of the customer knowledge portal, updating resources, articles, and best practices.
  • Collaborate with subject matter experts to create and curate engaging, high-quality portal content.
  • Analyze portal engagement metrics and implement strategies to improve user experience and resource utilization.
  • Assist team lead in planning and executing larger communications projects (process improvements, product/feature releases, strategic announcements).
  • Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all channels.
  • Provide research, content development, logistical support, and contribute to post-initiative reviews by collecting feedback and data.

Requirements

  • Bachelor’s degree in Communications, Marketing, Business, or a related field.
  • 5+ years in communications, campaign management, or customer enablement, ideally within SaaS, rewards, or recognition industries.
  • Demonstrated experience managing knowledge portals or customer communities.
  • Proven ability to execute multi-channel communication campaigns with measurable outcomes.
  • Strong project management skills, with the ability to manage multiple priorities and deadlines.
  • Excellent written and verbal communication skills, with a focus on clarity and engagement.
  • Proficiency in tools such as [insert relevant tools: CMS platforms, email marketing software, analytics platforms, etc.].
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