Achievers

Technical Consultant I

Achievers

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$70,000 - CA$78,000 per year

About the role

  • You will dive into a role that encompasses client meetings, solutions documentation and platform configuration.
  • Consult with clients to gather business and technical requirements through onsite and remote meetings
  • Align requirements to product functionality, offering best practice, scalable solutions along the way
  • Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets
  • Interact with diverse client IT teams on various technical topics such as system integration and single sign-on
  • Configure platform modules, site content and permissions
  • Configure system integrations and single sign-on
  • Provide technical design consulting for API-based integrations
  • Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur
  • Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
  • Escalate product issues as needed to ensure client expectations and timelines are met
  • Provide product feedback to Product Management
  • Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
  • Support on-boarding for new team members through product and process education
  • Can do, team oriented attitude

Requirements

  • 4-5 years of related experience in a software company
  • Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
  • Experience with configuring and implementing software applications
  • Evidence identifying risks and issues
  • Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
  • Ability to effectively communicate technical concepts to a non-technical audience
  • Demonstrated flexibility, adaptability and drive
  • Evidence of effective multi-tasking and tight project schedules
  • Strong attention to detail
  • An asset - experience working with HTML, CSS and APIs
Benefits
  • Rewards for your impact through our Recognition and Rewards program
  • Health Benefits and Life Insurance Coverage beginning on your first day
  • Parental Leave Top-up
  • Employer matched RRSP contributions
  • Flexible Vacation to recharge, so you can bring your best
  • Employee and Family Assistance Program offering mental health, legal, and financial counselling
  • Supported professional development and career growth (Linkedin Learning, mentorship)
  • Employee-Led Employee Resource Groups that celebrate our diversity
  • Regular events designed to build connection, belonging, and well-being
  • Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIHTMLCSSsystem integrationsingle sign-onplatform configurationsolutions documentationtest scriptstechnical design consultingbug identification
Soft skills
communicationteam-orientedflexibilityadaptabilityresourcefulnessattention to detailmulti-taskingproject deliverycollaborationclient-focused