ACE.SG (Action Community for Entrepreneurship)

Manager

• Work directly with the Head of PBI to develop the annual commercial plan and contribute to the 3-year payments infrastructure roadmap
• Translate strategic direction from the Head of PBI into structured, actionable plans with clear milestones and owners
• Proactively identify gaps in ACE's payments infrastructure by engaging cross-functionally with Partner Success, Partner Onboarding, Operations, Finance etc.
• Bring forward commercial solutions — not just problems — with implementation pathways and business logic
• Own the commercial narrative for the PBI function, including contribution to the monthly CEO Brief and quarterly commercial reviews
• Identify, approach, and commercially evaluate new payments partners — card acquirers, APM providers, open banking rails, FX counterparties, and banking partners
• Involvement in all commercial negotiations: from first contact and term negotiation through to handshake before handover to PO
• Build and maintain a live pipeline of prospective partners with commercial assessments and prioritisation rationale
• Develop business cases for new partner additions including cost modelling, volume projections, and break-even analysis for Head of PBI sign-off
• Ensure all new commercial arrangements protect ACE's margins.
• Own the renegotiation pipeline for existing partners — tracking contract renewal dates, rate review windows, and volume-based tier unlock opportunities
• Use analyst-supplied data on FX costs, acquirer pricing, AR trends, and revenue leakage to build renegotiation mandates and target rate improvements
• Present renegotiation outcomes and savings to the Head of PBI with clear before/after commercial analysis
• Attend Quarterly Business Reviews and major partner strategy sessions alongside the Head of PBI
• Manage and direct the Commercial Analyst — setting priorities, reviewing outputs, and ensuring data quality underpins all commercial decisions

Commercial Manager