Provide Tier 2 and Tier 3 operational support for production systems, including call center platforms, telephony systems, and related integrations.
Monitor system performance, availability, and alerts; respond to incidents and coordinate resolution following established escalation procedures.
Configure, maintain, and support telephony systems (ACD, VoIP, dialers), user access, and application settings.
Manage user provisioning, access controls, and system permissions in alignment with security and compliance requirements.
Coordinate with vendors and service providers to troubleshoot issues, apply updates, and manage service requests.
Document operational procedures, configurations, and incident resolutions to support consistency and knowledge sharing.
Support release activities by validating system readiness and assisting with post-deployment verification.
Partner with the DevOps Engineer to improve monitoring, automation, and operational tooling.
Identify recurring issues and recommend operational improvements to reduce incidents and manual effort.
Implement security-focused automation including IAM controls, vulnerability scanning, and logging in alignment with established security and compliance requirements (e.g., PCI-DSS).

Requirements

4+ years in TechOps/SysAdmin or Site Reliability roles supporting Windows & Linux in production.
Hands-on SQL Server expertise (query tuning, Always On AG, maintenance plans).
Strong Azure background: VMs, VNets, Functions, Storage, Monitoring, Defender, Policy.
Scripting chops in Python (preferred) or PowerShell for automation and data wrangling.
Proven experience building CI/CD pipelines and IaC (Bicep, ARM, or Terraform).
Working knowledge of Active Directory / Azure AD & hybrid identity.
Familiarity with containers (Docker, AKS or Azure Container Apps) and Git workflows.
Solid grasp of PCI DSS or similar compliance
Bachelor’s in CS/IT or equivalent real-world track record.
Self-starter mentality and excellent written communication in a fully remote setting.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL Serverquery tuningAlways On AGmaintenance plansAzureVMsVNetsFunctionsStorageCI/CD pipelines

Soft Skills

self-starter mentalityexcellent written communication