Accurx

Operations

• Lead cross-functional projects across Commercial, Data, and Operations teams to integrate systems and enrich data
• Automate and improve internal processes, including engaging with customers based on usage insights
• Partner closely with the Customer Success team to ensure high client retention and a seamless renewal process
• Collaborate with the Business Development team to identify and fix sales funnel bottlenecks to accelerate growth into new markets
• Analyse commercial and product data to provide reporting to senior stakeholders and team members
• Support commercial team leads with target setting and forecasting for their functions
• Shape the core communication infrastructure used across the NHS and lead high-complexity initiatives

Senior Commercial Operations Manager

User Researcher

• Senior User Researcher contributes across the company, running high impact research projects that drive decisions to meet company goals
• Centralised research model: learn about all parts of the company; rigorous prioritisation for high-impact projects
• Drive initiatives to improve impact and reach of research (insights management, democratisation, prioritisation framework)
• Part of the User Research and wider Product/UX function for support and knowledge sharing
• Your day-to-day tasks include:
- Working with stakeholders to define research needs, priorities, and integrate findings into product strategy
- Managing and executing evaluative and strategic projects with minimal support
- Communicating insights in compelling ways; tailoring to audience (from ICs to C-suite)
- Supporting the Research Guild to foster collaboration and strengthen research culture
- Managing research insights so they are easily accessible to the wider company
• What the team say: “Working as a User Researcher at Accurx is equal parts rewarding as it is meaningful... Research is truly a team sport at Accurx!”