Accuray

Field Service Engineer – EIMEA

Accuray

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Provide installation, repair and maintenance support to Accuray systems.
  • Support is provided to the customer remotely by phone, internet and by on-site visits.
  • Promote the highest level of customer satisfaction through timely response and clear communication.
  • Self-manage schedule and work priorities to ensure urgent customer requirements are addressed timely.
  • Accurate and clear documentation of work activities to provide appropriate documentation of the product service history.
  • Appropriate care of parts inventory and prompt return of replaced parts to Accuray stock.
  • Assist in the development of service documentation and training of customer support staff.

Requirements

  • Minimum 3 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered.
  • A basic understanding of medical physics is desirable.
  • Previous experience in large medical device field service strongly preferred.
  • Be a self-starter and work without close supervision.
  • Hands-on experience with electronic test equipment.
  • Excellent troubleshooting and problem-solving skills.
  • Good H/W and S/W computer skills, including network knowledge.
  • Ability to quickly learn to use new software tools.
  • Fluent reading, writing and speaking in local language and English.
  • Candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
Benefits
  • Excellent customer relations skills and strong service orientation
  • Team player - ability to work well in a close team environment.
  • Must be comfortable with extensive travel (up to 50% travel time)
  • Occasional after-hours support requirements
  • Basic technical training of 6 weeks at Accuray Headquarters in the US
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationrepairmaintenancetroubleshootingelectronic equipmentmedical physicselectronic test equipmentnetwork knowledgesoftware tools
Soft Skills
customer satisfactionclear communicationself-managementproblem-solvingself-starterability to work without supervisiondocumentation skills
Certifications
bachelor's degree