Accurate Background

Customer Service Representative

Accurate Background

full-time

Posted on:

Location Type: Hybrid

Location: Brighton • United Kingdom

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Salary

💰 £24,000 - £28,000 per year

Job Level

Junior

About the role

  • Communicate with clients and applicants through phone, email, and chat queues.
  • Provide information about products and services.
  • Gather details related to complaints and requests.
  • Process and resolve requests accurately and efficiently.
  • Deliver training and guidance as needed.
  • Use deductive and inductive reasoning skills to analyze information from callers and determine appropriate solutions, following through to completion.
  • Document all call details, tasks, and actions in the CRM tool.
  • Coordinate with supervisors, peers, leaders, and other departments regarding caller requests.
  • Offer tutorials and guidance on proprietary systems.
  • Adhere to Accurate Background quality standards for services by following client guidelines, regulations, policies, and procedures.
  • Support team efforts to maintain service level agreements (SLA).
  • Develop knowledge and understanding of specific Customer Service functions, order fulfilment, products and FCRA requirements.

Requirements

  • Previous experience working on time-sensitive issues in a fast-paced environment.
  • 1+ years of customer service experience.
  • Experience in background screening industry preferred.
  • Excellent communication skills, both written and verbal, with a focus on issue identification, troubleshooting, and conflict resolution.
  • Demonstrates a commitment to providing exceptional customer service by actively listening to customer concerns, responding promptly and professionally, and consistently aiming to exceed customer expectations.
  • Utilizes effective communication and empathy to resolve issues efficiently, ensuring a positive customer experience.
  • Good organization and time management skills with the ability to prioritize, manage several tasks at once and work effectively to deadlines.
  • Analytical and problem-solving skills with the ability to effectively communicate solutions.
  • Ability to work independently and as part of a team.
  • Ability to learn quickly and retain knowledge.
  • Strong Microsoft Office knowledge (Work, Excel, PowerPoint, Outlook).
  • Knowledge of Salesforce preferred.
Benefits
  • medical and dental
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebackground screeningissue identificationtroubleshootingconflict resolutionanalytical skillsproblem-solving skillstime managementorganization
Soft Skills
communication skillsempathyactive listeningteamworkindependencecommitment to customer serviceability to learn quickly