Accurate Background

Product Manager

• Act as the primary liaison between business stakeholders and agile development teams.
• Define and prioritize the product backlog, ensuring alignment with the product vision, roadmap, and overall business goals.
• Collaborate with stakeholders (customers, internal teams, leadership) to gather requirements and translate them into clear and actionable user stories and acceptance criteria.
• Own and refine the backlog continuously, ensuring it reflects evolving business priorities and customer needs.
• Lead agile ceremonies including backlog grooming, sprint planning, daily stand-ups, and sprint reviews.
• Drive the agile mindset across teams by promoting incremental delivery, iterative improvements, and customer-centric decision-making.
• Partner closely with Product Managers, UX designers, and Engineers to deliver high-quality product increments.
• Support go-to-market activities and contribute to the creation of product documentation, including feature overviews, release notes, internal training materials, and customer-facing collateral.
• Analyze product performance and customer feedback to identify opportunities for enhancement and innovation.
• Ensure that delivered features and products meet business requirements and quality standards through acceptance testing and validation.
• Serve as the voice of the customer, ensuring that all product decisions are rooted in delivering value to end users.
• Balance business needs with technical feasibility and constraints, facilitating trade-off discussions when necessary.
• Maintain a clear, transparent, and communicated product vision and roadmap across teams and stakeholders.

Product Owner

Security Analyst

• Support and scale application vulnerability management program
• Triaging, prioritizing, and operationalizing findings from modern AppSec tooling
• Focus on developer enablement and signal quality
• Collaborate with engineering teams for remediation guidance
• Serve as a security point of contact

Application Security Analyst – Vulnerability Management

Application Engineer

• Support SAST and DAST operations, ensuring consistent scanning of applications and identifying security vulnerabilities
• Manage and monitor application security tools, including onboarding new applications, refining configurations, and analyzing scan results
• Triage and validate SAST and DAST findings, working with developers to remediate security issues and reduce false positives
• Improve vulnerability management workflows, ensuring findings are properly tracked in Jira and remediated within SLAs
• Enhance automation in security testing by integrating SAST and DAST into CI/CD pipelines for early detection of security issues
• Collaborate with development teams to drive secure coding initiatives and provide guidance on security best practices
• Assist in the refinement of security policies and procedures related to application security testing
• Maintain documentation for security scanning processes, remediation guidelines, and tool configurations
• Stay updated on emerging threats and security trends to improve application security testing methodologies

Application Security Engineer

Customer Support

• Communicate with clients and applicants through phone, email, and chat queues.
• Provide information about products and services.
• Gather details related to complaints and requests.
• Process and resolve requests accurately and efficiently.
• Deliver training and guidance as needed.
• Use deductive and inductive reasoning skills to analyze information from callers and determine appropriate solutions, following through to completion.
• Document all call details, tasks, and actions in the CRM tool.
• Coordinate with supervisors, peers, leaders, and other departments regarding caller requests.
• Offer tutorials and guidance on proprietary systems.
• Adhere to Accurate Background quality standards for services by following client guidelines, regulations, policies, and procedures.
• Support team efforts to maintain service level agreements (SLA).
• Develop knowledge and understanding of specific Customer Service functions, order fulfilment, products and FCRA requirements.

Customer Service Representative

Director

• Lead the design, implementation, and governance of the company’s compensation programs, including base salary structures, incentive plans, allowance plans, and recognition initiatives.
• Manage annual compensation processes (merit, bonus, salary structure reviews), ensuring accuracy, compliance, and strong partnership with HRBPs and business leaders.
• Conduct regular market benchmarking and pay analyses to ensure competitive positioning.
• Leads the evaluation and alignment of individual positions and job levels within our job architecture to ensure alignment with career framework and compensation structure.
• Provide guidance and training to HR and leaders on compensation decisions, programs, offers, and internal equity.
• Develop and manage the company’s benefits strategy, including health & welfare, retirement, wellbeing, leave programs, and ancillary benefits.
• Lead annual benefits renewals, vendor relationships, and plan design evaluation with a focus on cost management and employee experience.
• Partner with brokers, vendors, and carriers to ensure high-quality service delivery and compliance.
• Oversee administration and continuous improvement of benefit programs across regions.
• Establishes and manages compensation and benefits related budgets, provides forecasts and actuals, prepares accruals, and provides audit support as needed.
• Ensure all compensation and benefits programs comply with applicable federal, state, and global regulations.
• Maintain strong governance practices, documentation, and policy management.
• Coordinate audits, filings, and compliance updates as required (e.g., ACA, ERISA, FLSA, pay transparency laws).
• Use data and analytics to evaluate program effectiveness, support budgeting, and inform strategic decisions.
• Provide executive-level reporting and insights on compensation and benefits trends and program performance.
• Oversee compensation and benefits modules in Workday to ensure data accuracy, process efficiency, and continuous improvement.
• Lead M&A due diligence for Compensation & Benefits.
• Develop M&A integration strategy and execute harmonization efforts between companies and entities.

Director, Compensation and Benefits

Operations

• Provide advanced troubleshooting for hardware, software, network, and system issues.
• Manage the full lifecycle of IT assets and ensure proper user access controls, including provisioning, monitoring, and decommissioning.
• Assist with server and network configuration, monitoring, and maintenance.
• Diagnose and resolve escalated technical issues while managing the helpdesk queue to ensure timely responses and efficient ticket prioritization.
• Collaborate with the global IT team to implement IT projects and infrastructure improvements.
• Manage user accounts, permissions, and security policies across systems.
• Maintain and improve IT documentation, ensuring consistency and clarity across regions.

Product Owner

Application Security Analyst – Vulnerability Management

Application Security Engineer

Customer Service Representative

Director, Compensation and Benefits

Senior Coordinator, Technical Operations