Accurate Background

Customer Support

• Communicate with clients and applicants through phone, email, and chat queues.
• Provide information about products and services.
• Gather details related to complaints and requests.
• Process and resolve requests accurately and efficiently.
• Deliver training and guidance as needed.
• Use deductive and inductive reasoning skills to analyze information from callers and determine appropriate solutions, following through to completion.
• Document all call details, tasks, and actions in the CRM tool.
• Coordinate with supervisors, peers, leaders, and other departments regarding caller requests.
• Offer tutorials and guidance on proprietary systems.
• Adhere to Accurate Background quality standards for services by following client guidelines, regulations, policies, and procedures.
• Support team efforts to maintain service level agreements (SLA).
• Develop knowledge and understanding of specific Customer Service functions, order fulfilment, products and FCRA requirements.

Customer Service Representative

Director

• Lead the design, implementation, and governance of the company’s compensation programs, including base salary structures, incentive plans, allowance plans, and recognition initiatives.
• Manage annual compensation processes (merit, bonus, salary structure reviews), ensuring accuracy, compliance, and strong partnership with HRBPs and business leaders.
• Conduct regular market benchmarking and pay analyses to ensure competitive positioning.
• Leads the evaluation and alignment of individual positions and job levels within our job architecture to ensure alignment with career framework and compensation structure.
• Provide guidance and training to HR and leaders on compensation decisions, programs, offers, and internal equity.
• Develop and manage the company’s benefits strategy, including health & welfare, retirement, wellbeing, leave programs, and ancillary benefits.
• Lead annual benefits renewals, vendor relationships, and plan design evaluation with a focus on cost management and employee experience.
• Partner with brokers, vendors, and carriers to ensure high-quality service delivery and compliance.
• Oversee administration and continuous improvement of benefit programs across regions.
• Establishes and manages compensation and benefits related budgets, provides forecasts and actuals, prepares accruals, and provides audit support as needed.
• Ensure all compensation and benefits programs comply with applicable federal, state, and global regulations.
• Maintain strong governance practices, documentation, and policy management.
• Coordinate audits, filings, and compliance updates as required (e.g., ACA, ERISA, FLSA, pay transparency laws).
• Use data and analytics to evaluate program effectiveness, support budgeting, and inform strategic decisions.
• Provide executive-level reporting and insights on compensation and benefits trends and program performance.
• Oversee compensation and benefits modules in Workday to ensure data accuracy, process efficiency, and continuous improvement.
• Lead M&A due diligence for Compensation & Benefits.
• Develop M&A integration strategy and execute harmonization efforts between companies and entities.

Director, Compensation and Benefits

Operations

• Provide advanced troubleshooting for hardware, software, network, and system issues.
• Manage the full lifecycle of IT assets and ensure proper user access controls, including provisioning, monitoring, and decommissioning.
• Assist with server and network configuration, monitoring, and maintenance.
• Diagnose and resolve escalated technical issues while managing the helpdesk queue to ensure timely responses and efficient ticket prioritization.
• Collaborate with the global IT team to implement IT projects and infrastructure improvements.
• Manage user accounts, permissions, and security policies across systems.
• Maintain and improve IT documentation, ensuring consistency and clarity across regions.

Senior Coordinator, Technical Operations

Human Resources

• Manage end-to-end onboarding and offboarding processes, including documentation, system updates, and coordination with stakeholders.
• Ensure accurate and timely updates in Workday for employee lifecycle events.
• Coordinate full and final settlements in collaboration with Payroll and Finance.
• Handle employee queries related to leave, attendance, benefits, and policies.
• Maintain HR records, trackers, and documentation with high accuracy.
• Support monthly payroll activities by ensuring data accuracy and timely inputs.
• Coordinate statutory compliance requirements as applicable.
• Assist in audits and internal checks related to HR processes and documentation.
• Ensure consistent application of HR policies across the site.
• Support communication and awareness of HR policies and guidelines.
• Act as the first point of contact for day-to-day employee HR queries at the Hyderabad site.
• Support HR-led initiatives, engagement activities, and site-level coordination.
• Work closely with the HR Lead, HR Business Partner, Payroll, Finance, and Business Managers.

HR Operations

Account Executive

• Engaging with large enterprise organizations to fill pipeline with qualified sales opportunities
• Building relationships and adding value with every interaction
• Growing pipelines and penetrating new markets
• Collaborating with different departments to achieve results based on teamwork

Account Executive – Enterprise

Full-stack Engineer

• Collaborate with multiple teams across the Technology organization.
• Provide domain expertise and oversee process enhancements.
• Ensure successful delivery of team projects.
• Report directly to the Vice President of Software Engineering.
• Partner closely with senior product leaders to shape product roadmaps.
• Assess and estimate the required level of effort for high-level requests from business stakeholders.
• Work with software architects to come up with solution designs on highly visible projects.
• Provide leadership and guidance to several engineering managers and their respective teams across multiple regions.
• Lead recruitment initiatives to expand and strengthen software development teams.
• Develop comprehensive domain expertise and promote best practices throughout all scrum teams.
• Monitor and manage data measurements related to objectives and key results.

Customer Service Representative

Director, Compensation and Benefits

Senior Coordinator, Technical Operations

HR Operations

Account Executive – Enterprise

Director, Software Engineering