Accord

Business Development Rep

• Generate qualified pipeline through cold calls, email, LinkedIn, video, and events. 80-100 quality activities a day with a focus on quality over quantity.
• Own your target list - have a point of view on who to reach out to and why, with the data to back it up.
• Run sharp qualification before hand-off, so AEs walk into a great first meeting.
• Partner with AEs on account strategy, multi-threading, and follow-up.
• Partner with Marketing on ABM campaigns, events, etc.
• Become a power user of our platform - we sell what we use.
• Iterate on the playbook weekly - make the next BDR's job easier.
• Use AI as your force multiplier. You're one BDR doing the work of three - experiment, automate, and innovate the playbook as you go.
• Hit weekly activity goals, meetings and qualified-opportunity goals.

Business Development Representative

Manager

• Oversee case managers working with program participants, setting standards, monitoring performance, and tracking progress toward stated goals.
• Coach and develop case managers in creating and achieving goals and position benchmarks.
• Develop and implement productivity strategies and team improvements.
• Create and maintain retention and engagement systems to address direct report concerns.
• Serve as subject matter expert to case managers, ensuring high-quality, compliant service delivery.
• Hire, review, and terminate direct reports according to established standards.
• Plan, coordinate, and lead team meetings with attention to engagement.
• Bill for and document services in a timely manner, following best practice timeframes and techniques, and ensure accuracy of billing for direct reports.
• Manage budget and expenses and adhere to staffing and spending expectations.

Case Management Manager

Administrative Assistant

• Are you looking for an opportunity to have a work and life balance and make a difference in the lives of people who have disabilities?
• Are you creative, organized, like to show initiative and have a can-do attitude?
• Provide administrative support to members of the employment services division.
• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.
• Provide clerical support within the Employment Services division, including scheduling of team meetings.
• Coordinate service authorizations within both service sources to facilitate smooth transitions between services in the E1MN pathway.
• Maintain working knowledge of E1MN Pathway and provide information and guidance to team members and external stakeholders.
• Work strategically with Team Leads and VRS Team Lead to manage team caseloads and inter-program transfers.
• Facilitate transportation supports - metro mobility, lost cards, recertifications, and purchase replacement cards.
• Serve as the content expert for employment services. Respond to questions of outside stakeholders.
• Manage incoming program referrals, responding within 1 business day to inquiries, reviewing for program and personnel fit.
• Prepare for, attend, and present at AR meetings, complete service authorization documentation, and assist with AR needs.
• Provide excellent customer service in all interactions.
• Complete record audits for content and quality; report issues within 1 business day to the Program Manager for follow-up.
• Document in the selected electronic health record/database system within 1 business day of completing the review.
• Meet or exceed a minimum billing standard of 80 units per month.
• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.
• Serve as a representative of the agency and program to the people we support, our community partners and external constituents.
• Serve as a positive role model for other employees and maintain departmental confidentiality.
• Demonstrate excellent written and oral communication skills/abilities.
• Work from the office a minimum of 4 days per week unless otherwise approved by the program manager.
• Complete all training related to the position.
• Assist the Program Manager with new employee orientation and training, preparing cubicle spaces, welcome signs and materials, and reviewing all softwares and electronic platforms with new hires in their first week.
• Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms.
• Perform other duties as required or assigned.

Business Development Representative

Case Management Manager

Administrative Coordinator