Accord

Manager

• Developing a community support plan (goals) for each of our individuals. (Typical caseload is 40-45 individuals)
• Assisting the individual to access services, develop service agreements and documentation through case notes
• Informing the person or legal guardian of service options that are a fit for their needs
• Meeting one-on-one with each individual at least twice a year to evaluate progress and to adjust the individual's needs as needed.
• Help Identification of potential providers that will guide each individual towards those goals.
• Evaluation and monitoring of the services identified in the plan.
• Making sure to follow the case management rule 185.
• Complying with MN Health Care Programs in relation to the delivery of waiver services (such as CADI, BI, EW, DD) including having MnChoices assessments completed with individual plans in place and using state systems as required.

Waiver Case Manager

Product Designer

• Own design for major product initiatives end to end (research to concept to visual design to delivery)
• Design for complex systems - multi-user workflows, permissions, integrations - and make them feel simple
• Lead user research and translate insights into actionable product improvements
• Own our design system and visual language
• Champion user experience across the company, balancing craft with business impact
• Collaborate closely with the team to influence roadmap and vision

Senior Product Designer

Content Creator

• Develop a content strategy that aligns with Accord’s goals, product roadmap, and customer lifecycle
• Plan and execute a content calendar that emphasizes storytelling with outcomes tied to quarterly goals
• Own and execute The Revenue Execution Podcast + Blog
• Produce and script engaging video content (short-form, interviews, podcast, educational clips, thought leadership etc.)
• Turn customer insights into narrative-driven content that resonates with GTM teams
• Create high-quality content across web, blog, email, social, that builds awareness and drives engagement
• Repurpose long-form content for multi-channel distribution
• Optimize content for AEO and organic growth opportunities
• Partner with Product Marketing to translate product value into compelling stories and resources
• Test and refine messaging, topics, and formats based on data and audience insights
• Drive employee advocacy by developing content and frameworks that empower the Accord team to actively post and engage on socials

Program Manager

• The Family Support Services Manager provides operational leadership and oversight for the daily functions of the Family Support Services program, ensuring high-quality service delivery and full compliance with regulatory requirements.
• This role is responsible for supervising, mentoring, and supporting program staff while fostering a culture of accountability and continuous improvement.
• The Manager monitors key performance indicators, ensures program integrity, and identifies opportunities for growth and process enhancement.

Senior Program Manager

Accountant

• Accord is looking for a Senior Accountant to join our team!
• The Senior Accountant is responsible for the organizational and affiliate financial recordkeeping, including accurately maintaining all general ledger accounts, reconciling bank statements, conducting monthly and year-end closing procedures, generating various reports and financial analysis/forecasting, and assisting with the annual audit.
• Perform month end closing processes, including balance sheet reconciliations
• Analyzing financial data
• Main rolling forecast with input from internal stakeholders
• Preparing audit workpapers
• Support and ensure timely month-end close.
• Prepare and record assigned journal entries into the accounting software.
• Reconcile balance sheet accounts on a monthly basis.
• Maintain fixed asset inventory and depreciation schedules.
• Complete the monthly closing process by preparing and self-reviewing all assigned journal entries and processes, including recording all relevant allocations.
• Review the general ledger and monthly financial statements for accuracy.
• Manage the housing function’s accounting, including but not limited to: recording monthly rent, preparing monthly rent statements, and participating in bi-weekly housing meetings.
• Prepare and submit monthly contract invoicing, including budget reconciliations.
• Cross-review journal entries from other finance staff.
• Maintain FP&A software solution, including integrations between ERP and FP&A software
• Perform planning, forecasting, budgeting and analytical activities to support management decision making
• Identify and investigate budget variances.
• Prepare schedules and work with the Controller to complete the annual audit as well as any other finance monitoring reviews.
• Serve as a backup for accounts payable.
• Review and record lockbox cash receipts.
• Troubleshoot ERP and FP&A software issues.
• Improve efficiency and effectiveness of processes and systems through smart use of technology and digital tools.
• Develop strategies to improve organizational efficiencies, including proactive identification of simplification and automation opportunities.
• Review or create accounting processes and accounting policies as necessary to maintain and strengthen internal controls
• Provide the same accountabilities/functions noted above for Accord’s affiliate subsidiaries.