Accord

Billing Specialist

• Process billing, eligibility, claims management, which includes posting cash receipts, denials, and adjustments.
• Strive to continually reduce aging balance and bad debt expense.
• Meet regularly with program staff to review open balances, discuss issues, and provide suggestions on resolution. Effective problem solving skills are essential in this position.
• Assist with audits and monthly close process.
• Must demonstrate excellent written and oral communication skills.
• Collaborate with other finance team members to improve cross training.
• Must be able to serve as a positive role model for other employees and the people supported by Accord.

Human Resources

• Set objectives for the HR operations and track progress
• Manage, monitor, and improve HR workflows, systems and databases
• Overall responsibility for development, execution, and management of compensation and benefits plans
• Manage, monitor and create reporting, including detailed reporting of key HR metrics; ensure integrity of HR data
• Employee Relations: Act as a coach/consultant to managers and employees regarding HC policies, practices and procedures
• Making recommendations to improve HR Ops technology to automate processes which in turn minimize administrative overhead
• Perform other responsibilities and duties as directed or assigned

Senior Director – HR Operations

Vice President

• Responsible for providing leadership to assure the continued growth and success of an array of services and programs
• Accountable for programmatic leadership, financial oversight, and management of multi program service areas
• Oversee implementation of annual program operating objectives
• Develop positive working relationships with political leaders and government administrations
• Recruit, select, develop, and retain key program leaders in the organization

Vice President, Programs

Manager

• Developing a community support plan (goals) for each of our individuals. (Typical caseload is 40-45 individuals)
• Assisting the individual to access services, develop service agreements and documentation through case notes
• Informing the person or legal guardian of service options that are a fit for their needs
• Meeting one-on-one with each individual at least twice a year to evaluate progress and to adjust the individual's needs as needed.
• Help Identification of potential providers that will guide each individual towards those goals.
• Evaluation and monitoring of the services identified in the plan.
• Making sure to follow the case management rule 185.
• Complying with MN Health Care Programs in relation to the delivery of waiver services (such as CADI, BI, EW, DD) including having MnChoices assessments completed with individual plans in place and using state systems as required.

Case Manager

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.
• Implement Leadership, Management, and Accountability (LMA) practices to set a clear path for leaders, managers, and teams to achieve shared goals.
• Effectively execute and achieve productivity strategies, goals, and improvements.
• Implement and maintain strategies and efforts to retain employees.
• Manage relationships with business partner, ensuring professional conduct and alignment with shared goals.
• As a subject matter expert (SME) in case management, ensure that services are delivered in a specialized, high-quality manner.
• Apply the Entrepreneurial Operating System (EOS) and tools to align training initiatives with business objectives.
• Manage a high performing team poised for growth; supervise approximately 15 employees.
• Meet regularly with supervisees to ensure timely feedback, answer questions, and address trends or issues.
• Ensure compliance with all contractual requirements, licensure regulations, and Agency policies.
• Collaborate with the Continuous Improvement team to ensure excellence and quality services.

Case Management Manager

Auditor

• Audit service records, including service plans, budget allocations, and service authorizations to evaluate whether information is recorded accurately.
• Apply in-depth knowledge of Accord policies and procedures, rules and regulations of the State of Minnesota, and requirements of contracted providers to the audit process.
• Conduct quality audits across the department; seek areas for improvement, identify issues and trends, and create action plans to correct problem areas.
• Analyze data to identify trends or patterns of incomplete or missing information.
• Communicate audit findings to department leaders; collaborate with others to develop plans to address any issues or errors present.
• Document billable audit services in the electronic health record/database system within 1 business day.
• Provide forward thinking; propose opportunities to improve the case management program and audit process.

Quality Auditor

Case Manager, Dakota County

Events

• Develop community support plans (goals) for each individual (typical caseload 40-45 individuals)
• Assist individuals to access services, develop service agreements and documentation through case notes
• Inform the person or legal guardian of service options that are a fit for their needs
• Meet one-on-one with each individual at least twice a year to evaluate progress and adjust needs
• Identify potential providers to guide individuals towards goals
• Evaluate and monitor services identified in the plan
• Follow case management rule 185
• Comply with MN Health Care Programs related to delivery of waiver services (CADI, BI, EW, DD), complete MnChoices assessments and use state systems as required

• Are you looking for an opportunity to make a difference in the lives of people who have disabilities? At ACCORD, we are looking for Case Managers to work with those residing in Hennepin County.
• Our Case Managers enhance the quality of the case management services, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full individual's care cycle; assess needs, evaluate treatment options, create care plans, coordinate care and monitor progress to meet individual's health and human services needed.
• Developing a community support plan (goals) for each of our individuals. (Typical caseload is 40-45 individuals)
• Assisting the individual to access services, develop service agreements and documentation through case notes
• Informing the person or legal guardian of service options that are a fit for their needs
• Meeting one-on-one with each individual at least twice a year to evaluate progress and to adjust the individual's needs as needed.
• Help Identification of potential providers that will guide each individual towards those goals.
• Evaluation and monitoring of the services identified in the plan.
• Making sure to follow the case management rule 185.
• Complying with MN Health Care Programs in relation to the delivery of waiver services (such as CADI, BI, EW, DD) including having MnChoices assessments completed with individual plans in place and using state systems as required.

• Lead a high-performing team delivering person-centered case management services
• Implement Leadership, Management, and Accountability (LMA) practices to align goals and performance
• Execute productivity strategies, set expectations, monitor performance, and achieve productivity goals
• Implement and maintain employee retention strategies
• Manage relationships with business partners and external stakeholders
• Serve as subject matter expert in case management ensuring compliance and quality
• Apply Entrepreneurial Operating System (EOS) to align training with business objectives
• Supervise approximately 15 employees; meet regularly and provide feedback
• Shadow/observe employees at least twice annually to measure competency and provide feedback
• Ensure compliance with contractual requirements, licensure regulations, Agency policies
• Manage productivity and meet or exceed billing standards
• Address employee performance concerns and coordinate with senior leadership and Human Capital
• Collaborate with Continuous Improvement team on quality, audits, and training
• Manage employees across multiple counties and travel locally with limited overnight travel
• Lead team meetings, interview and hire staff, manage outreach and community partnerships
• Complete documentation of billable services within 1 business day and report incidents as mandated reporter
• Monitor program expenses and approve expenses for direct reports

Manager, Case Management

• Accord is HIRING for Employment Specialists and looking for you to join our team!!
• WHAT: Join our virtual hiring event and hear more about being an Employment Specialist at Accord. We'll talk about what the role includes, have current employees available to share their story and coordinate same-day interviews for anyone interested.
• WHEN: Wednesday, June 18th, 2025- 12pm - 1pm Central Standard Time.
• WHERE: Virtual via Google Meet- join from the comfort of your own home!
• On the day of the event, we will send you a link to join!
• Job Description:
• Are you detail oriented? Are you good at building relationships, building trust? Do you like problem solving and being creative? Accord serves individuals with disabilities, and we are looking for an Employment Specialist to join our team!
• Working as an Employment Specialist:
• - You remove barriers, you create relationships, and you are the key to helping others find success in their lives.
• - You want to work in an ever-changing environment where each day is different!
• - You are organized and passionate about helping people.
• - You like flexibility, working both remotely and in person, willing to help out on nights/weekends on occasion
• - You like problem solving and enjoy a good challenge.
• Some of the Job Details:
• - Hold a caseload of individuals whom you get to know, support, and champion.
• - Provide flexible, individualized employment supports, offering employment services in three different areas: Exploration/Discovery: Help a person gain a better understanding of competitive, integrated employment opportunities in the community. Exploration activities and experiences strengthen a person’s knowledge, interests and preferences so he/she can make informed decisions about competitive employment. Employment exploration includes individualized educational activities, learning opportunities, work experiences, and additional related services identified in the person’s coordinated services and supports plan (CSSP). Development: Provide individualized services designed to help a person achieve competitive, integrated employment, become self-employed or establish a microenterprise business in his/her community. Support: Provide individualized services and supports that help people maintain paid employment in community businesses/settings. Employment support services occur in integrated community settings.
• - Engage in communication with support teams, planning, and represent Accord.
• - Attend meetings, advocate for the person you serve, and provide them with training.
• - You will become credentialed in the MN Employment Services field.
• - Go to the job sites and support the person when needed.
• - Organize the details- help schedule, set up transportation (which could include driving people supported in your own vehicle), talk with employers, etc.
• - Write reports, and maintain licensing requirements.
• - You will explore, develop, and use your creative talents to help people find work.