Acclaro

IT Helpdesk Engineer

Acclaro

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AndroidDNSiOSITSMMacOSTCP/IP

About the role

  • Be the first point of contact for IT incidents and service requests, providing 1st and 2nd line support aligned with ITIL principles
  • Configure, deploy, and maintain laptops, desktops, and mobile devices (Windows, MacOS, iOS, Android)
  • Troubleshoot hardware, software, and network issues, escalating when necessary
  • Manage onboarding and offboarding processes, ensuring seamless access and account changes
  • Administer user accounts in Microsoft 365 and other platforms
  • Perform routine maintenance tasks, including backups, updates, and license management
  • Keep asset records accurate and up to date
  • Document solutions and create user-friendly guides for common issues
  • Support IT projects and occasionally resolve critical incidents outside standard hours

Requirements

  • 3+ years of experience in IT helpdesk or technical support
  • Hold a bachelor's Degree in a related field or equivalent professional or military experience.
  • Are fluent in English and comfortable working remotely across global teams
  • Know your way around Microsoft 365, Active Directory/Entra ID, and ITSM ticketing systems
  • Understand networking basics (TCP/IP, DNS, VLANs) and Windows environments
  • Stay calm under pressure and bring a service-first mindset
  • Excel at multitasking, prioritizing, and solving problems independently.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILtroubleshootingnetworking basicsMicrosoft 365Active DirectoryITSM ticketing systemsWindows environmentshardware supportsoftware supportmobile device management
Soft Skills
service-first mindsetmultitaskingprioritizingproblem-solvingcalm under pressurecommunicationteam collaborationdocumentationuser supportadaptability
Certifications
Bachelor's DegreeITIL certification