Acclaro

Recruitment

• Lead full-cycle recruiting for specialized roles across multiple functions
• Partner with hiring managers to define needs and craft effective hiring strategies
• Source top talent using LinkedIn Recruiter, ATS systems, and assessment platforms
• Conduct interviews and assessments to evaluate skills and cultural fit
• Build and maintain strong candidate pipelines for future hiring needs
• Collaborate across time zones to ensure smooth, timely hiring processes
• Represent Acclaro’s brand and values in every candidate interaction

Talent Acquisition Specialist

IT Support

• Be the first point of contact for IT incidents and service requests, providing 1st and 2nd line support aligned with ITIL principles
• Configure, deploy, and maintain laptops, desktops, and mobile devices (Windows, MacOS, iOS, Android)
• Troubleshoot hardware, software, and network issues, escalating when necessary
• Manage onboarding and offboarding processes, ensuring seamless access and account changes
• Administer user accounts in Microsoft 365 and other platforms
• Perform routine maintenance tasks, including backups, updates, and license management
• Keep asset records accurate and up to date
• Document solutions and create user-friendly guides for common issues
• Support IT projects and occasionally resolve critical incidents outside standard hours

IT Helpdesk Engineer

Manager

• Manage resource assignments for ongoing WordsOnline projects, ensuring the right fit between linguists and tasks.
• Build and maintain linguist pools to ensure sufficient resources are always available to meet project deadlines.
• Communicate directly with linguists to provide guidance, updates, and support for successful project delivery.
• Monitor task progress, providing regular updates and feedback to the Project Manager.
• Set priorities and make informed decisions to balance quality, speed, and cost control.
• Partner with the Production Manager to align resourcing strategies with project goals and client expectations.
• Track and analyze community satisfaction to continuously improve engagement and performance.

Resource Manager

Project Manager

• Support Project Managers with scheduling, documentation, and day-to-day coordination tasks
• Maintain and update project databases and ensure accurate records across systems
• Prepare and distribute clear instructions and reference materials for linguists
• Triage and escalate questions from internal teams and external partners promptly
• Track progress and proactively flag risks or delays to keep projects aligned
• Collaborate across teams and time zones to ensure smooth communication between linguists, engineers, and vendors
• Use TMS and project management tools to initiate and monitor translation requests
• Depending on experience, manage basic localization projects independently

Talent Acquisition Specialist

IT Helpdesk Engineer

Resource Manager

Localization Project Coordinator