Collections Representative I
accessiBe
Collections Representative
accessiBe
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Providing customer service regarding collection issues
- Processing customer refunds
- Processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off
- Customer reconciliations and processing credit memos
- Building and maintaining working relationships with Customers, Dealers, and other Canon entities
- Following through on all issues timely and accurately to resolution
- Resolving customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Resolving disputes such as insurance, asset usage, sales tax, equipment disputes, property tax
- Updating core systems with case management
- Responsible to provide professional, courteous, responsive and accurate service to our customers
Requirements
- 1 year of Collections/Customer Service experience
- Minimum of a HS Diploma or equivalent required
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Requires individuals to work successfully within a team environment and inter-departmentally
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionscustomer serviceaccount adjustmentscustomer reconciliationscredit memosdispute resolutionanalytical problem solvingbasic math skillsmultitaskingtime management
Soft skills
verbal communicationwritten communicationteamworkinter-departmental collaborationprioritizationprofessionalismcourtesyresponsivenessaccuracyrelationship building
Certifications
HS Diploma
