Collections

• Handle both 1-30 day past due customers as well as 31+ day accounts
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain assigned accounts
• Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Follow through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
• Resolve customer delinquency to ensure resolution prior to 90 days
• Accountable for reducing delinquency for assigned accounts
• Resolve disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
• Has skip tracing/account reconciliation knowledge
• Update core systems with case management while updating and maintaining both the contact and virtual account database
• Provide professional, courteous, responsive and accurate service to customers in harmony with the Canon Brand image
• Effectively and efficiently handle customer transactions while maintaining customer focus, collaborating and communicating in real time
• Make sound, factual based timely decisions to provide an extraordinary service experience with customers
• Complete other projects as assigned by management
• Manage customers with multiple schedules

Collections Representative I

Senior Compliance Business Oversight Manager – Collections

Visual Merchandising Lead – Core Collections, Promotional Activations

Collections Representative

Collections Representative I