Collections Representative I
Canon USA
Collections Representative I
accessiBe
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Handle both 1-30 day past due customers as well as 31+ day accounts
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Monitor and maintain assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
- Follow through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
- Resolve customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Resolve disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
- Has skip tracing/account reconciliation knowledge
- Update core systems with case management while updating and maintaining both the contact and virtual account database
- Provide professional, courteous, responsive and accurate service to customers in harmony with the Canon Brand image
- Effectively and efficiently handle customer transactions while maintaining customer focus, collaborating and communicating in real time
- Make sound, factual based timely decisions to provide an extraordinary service experience with customers
- Complete other projects as assigned by management
- Manage customers with multiple schedules
Requirements
- 1 year of Collections/Customer Service experience (preferred)
- Minimum of a HS Diploma or equivalent required
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Ability to work successfully within a team environment and inter-departmentally
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionscustomer serviceaccount reconciliationskip tracingproblem solvingbasic math
Soft skills
verbal communicationwritten communicationteamworktime managementmultitaskingcustomer focus
Certifications
HS Diploma