Collections Representative I
accessiBe
Collections Representative I
accessiBe
full-time
Posted on:
Location Type: Hybrid
Location: Mount Laurel • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Providing customer service regarding collection issues
- Process customer refunds
- Process and review account adjustments
- Resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off
- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
- Resolve customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Update core systems with case management while updating and maintaining both the contact and virtual account database
Requirements
- 1 year of Collections/Customer Service experience
- Minimum of a HS Diploma or equivalent required
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Ability to work successfully within a team environment and inter-departmentally
- Proven analytical problem solving skills and basic math skills required
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop, Leasewave
Benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- hybrid work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CollectionsCustomer ServiceAccount AdjustmentsProblem SolvingBasic Math
Soft skills
Verbal CommunicationWritten CommunicationTeamworkTime ManagementPrioritization
Certifications
High School Diploma
