accessiBe

Senior Technical Operations Specialist

accessiBe

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $76,150 - $104,570 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Responsible for medium to complex application administration for fleet management, output management and scanning software solutions
  • Establishes and maintains a thorough knowledge of the client's networking environment
  • Maintains up-to-date knowledge of all solutions deployed within the client's environment
  • Responsible for regular application administration for fleet management, output management and scanning software solutions
  • Assists client and Canon's Account Team to test and implement hardware/software solutions in client network environment
  • Alerts Canon team of potential impact to timeline immediately
  • Performs all technical support and issue resolution activities
  • Communicates chronic technology issues with Client, Canon Account Team
  • Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies
  • Ensures technical deadlines are met, works with project team to manage customer expectations
  • Leads technical projects, chairs technical meetings, and ensures project success through project management

Requirements

  • Bachelor's degree in a relevant field or equivalent experience required
  • 5 years of related experience
  • CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent
  • In-depth knowledge of Canon vendor systems such as Pharos, UniFlow, etc.
  • Consistently strong customer service interactions from relationship building to issue management and follow-through
  • Ability to recommend changes to work systems or approaches to improve customer experience
  • Valid driver's license and acceptable driving record necessary (may require up to 30% travel)
Benefits
  • Competitive compensation and benefits
  • Medical, dental, vision
  • 401(k) Savings Plan
  • Discretionary profit sharing
  • Discretionary success sharing
  • Educational assistance
  • Recognition programs
  • Paid vacation
  • Employee referral bonus
  • Employee discounts
  • "Dress for Your Day" attire program
  • Volunteer opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application administrationtechnical supportissue resolutiontrouble-shootingproject management
Soft Skills
customer servicerelationship buildingcommunicationproblem-solvingteam leadership
Certifications
Bachelor's degreeCompTIA A+CompTIA Network+CompTIA Security+CompTIA Cloud+CompTIA Server+