Client Support Specialist
Gympass
Job Level
JuniorMid-Level
About the role
- Act as the local market lead—building and nurturing relationships with hotels, venues, and vendors
- Generate and qualify new business opportunities through both inbound referrals and proactive outreach
- Conduct site inspections, sales presentations, and capability briefings for hotel and client partners
- Collaborate with creative and event production teams to develop strategic, on-brand proposals
- Own and manage KPIs including sales conversion, market share growth, and referral performance
- Serve as a trusted partner to national sales and local event delivery teams to ensure exceptional client experiences
- Advocate for the Access brand and actively grow our presence in Indianapolis
Requirements
- Based in or near Indianapolis, with existing relationships or strong knowledge of the local hospitality and events community
- 2–5 years of sales experience in a consultative environment—ideally in hospitality, events, or destination management
- Digitally savvy and organized, with CRM experience (Salesforce preferred)
- Confident working independently in a remote environment while collaborating across markets and hitting sales goals
- Passionate about the guest experience and confident presenting creative ideas to clients and partners
- Comfortable with periodic travel outside the local market (e.g., territory meetings, company gatherings)
- Legally authorized to work in the United States without current or future sponsorship
