Access TeleCare

Manager

• Reporting to the Vice President of Care & Delivery
• Support and lead the scheduling team and manage development and implementation of physician and APP schedules
• Provide input to internal teams such as Sales, Client Engagement and Practice Management capacity planning
• Lead a team to generate and post Physician and APP schedules on a monthly basis across all sites of care (ED, CL, Home, Hospitals, Units, LTC, Clinics)
• Utilize predetermined availability to maximize efficiency and meet/exceed target goal parameters
• Identify and execute opportunities through enhanced scheduling to improve clinical quality and/or reduce costs
• Ensure ongoing maintenance of real-time schedule changes
• Assist with formation of facility specific physician panels as part of implementation
• Create summaries of coverage progress and remaining deficiencies
• Compile capacity/coverage needs by site of care or physician group and summarize progress
• Handle escalated physician outreach to resolve capacity and coordinate with clinical leadership
• Compile reports from various data sources as needed by leadership
• Share feedback on scheduling tool with technology leadership to drive improvements
• Collaborate with scheduling leaders across other service lines to share best practices
• Coach and mentor direct reports, providing a strong employee experience
• Provide direct supervision of staff including assignment of work tasks, coaching and performance management
• Administer progressive discipline and conduct formal performance appraisals
• Manage payroll activities for direct reports including timekeeping and approval for time off requests

Manager, Physician Scheduling

Administration

• Reporting to the Vice President of Clinical Operations, support operational and administrative functions, develop quality assurance benchmarks, drive business growth, and ensure alignment with Access TeleCare’s objectives
• Lead a team to create a streamlined clinician onboarding process across all sites of care and ensure appropriate provider panels for launching new locations quickly
• Collaborate with Legal, Accounting/Payroll, Clinical Recruitment, and CLPE to ensure clinician pay, contracts and recruitment accuracy
• Develop and implement clinician onboarding experiences appropriate for each site of care
• Ensure availability of necessary resources to support patient care for new and existing programs; meet or exceed client expectations for launch timing
• Ensure provider pay accuracy working with Care Coordinators and Accounting; identify root causes and build processes for accuracy
• Manage coordination with CLPE and Recruiting to complete work on time to achieve service line objectives
• Share feedback on technology tools with technology leadership to drive improvements
• Collaborate with leaders across service lines to share best practices
• Coach and mentor direct reports; maintain robust provider relationships
• Monitor compliance with health regulations and patient care practices; lead process improvement and contribute to business planning and KPI development
• Provide supervisory responsibilities including work assignment, coaching, performance management, payroll activities, timekeeping, and approvals for time off

Manager, Physician Scheduling

Practice Administrator – Behavioral Health