Head of Product
Tali AI
Practice Administrator – Behavioral Health
Access TeleCare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Reporting to the Vice President of Clinical Operations, support operational and administrative functions, develop quality assurance benchmarks, drive business growth, and ensure alignment with Access TeleCare’s objectives
- Lead a team to create a streamlined clinician onboarding process across all sites of care and ensure appropriate provider panels for launching new locations quickly
- Collaborate with Legal, Accounting/Payroll, Clinical Recruitment, and CLPE to ensure clinician pay, contracts and recruitment accuracy
- Develop and implement clinician onboarding experiences appropriate for each site of care
- Ensure availability of necessary resources to support patient care for new and existing programs; meet or exceed client expectations for launch timing
- Ensure provider pay accuracy working with Care Coordinators and Accounting; identify root causes and build processes for accuracy
- Manage coordination with CLPE and Recruiting to complete work on time to achieve service line objectives
- Share feedback on technology tools with technology leadership to drive improvements
- Collaborate with leaders across service lines to share best practices
- Coach and mentor direct reports; maintain robust provider relationships
- Monitor compliance with health regulations and patient care practices; lead process improvement and contribute to business planning and KPI development
- Provide supervisory responsibilities including work assignment, coaching, performance management, payroll activities, timekeeping, and approvals for time off
Requirements
- Bachelor’s degree in business administration, healthcare administration, nursing or a related field
- At least 5 years of relevant work experience in practice administration, with a preference for a background in both inpatient and outpatient medicine
- Experience in leading a team, preferred
- Previous experience in a clinical setting (charge nurse or nurse supervisor) preferred
- Highly effective communication skills (written and oral)
- Proficiency in electronic practice management, health record systems, and Microsoft Office Suite, especially Excel for data manipulation
- Thorough understanding of clinical procedures, medical terminology, healthcare laws, and regulations
- Strong interpersonal skills and the ability to exercise empathy when interacting with hospital partners, physicians, patients, and staff
- Excellent organizational and time management skills with the ability to manage multiple priorities effectively
- Ability to navigate multiple EMR systems and adapt to evolving clinical and administrative needs
- Ability to work independently while functioning as an integral part of a team
- Ability to multitask and prioritize tasks
- Able to act decisively and maintain discretion
- Detail oriented
- Ability to collaborate across multiple cross-functional teams
- Proven ability to thrive in a high growth, fast-paced organization and Remote based environment
- Must be able to remain in a stationary position 50% of the time
- Occasional travel for meetings and collaboration
