Academy Sports + Outdoors

Team Member, Customer Care

Academy Sports + Outdoors

part-time

Posted on:

Location Type: Remote

Location: Alabama • Oklahoma • United States

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Job Level

Junior

Tech Stack

CloudOracle

About the role

  • Answer incoming customer contacts (calls, chats, emails) in a professional manner
  • Respond to customer inquiries through multiple channels
  • Research and troubleshoot problems and provide resolutions
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Follow-up with customers, when necessary
  • Document customer contacts, as required
  • Develop a thorough understanding of Academy policies, procedures, and safety rules

Requirements

  • High school diploma or equivalent required
  • 6+ months experience in a customer service-related role required
  • Experience in an Omni Channel Contact Center environment preferred
  • Previous Work at Home experience preferred
  • Strong written and verbal communication skills
  • Ability to interface effectively with individuals, both internally and externally
  • Strong analytical, problem solving and creative thinking skills
  • Ability to effectively prioritize workload in a fast paced environment
  • Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
  • Ability to toggle multiple web browsers, with dual monitors
  • Knowledge of customer service principles and best practices
  • Familiarity with Academy’s product lines preferred
  • Bilingual (Spanish and English speaking) a plus
Benefits
  • Internet Broadband internet connection (Cable, DSL or Fiber)
  • Hardware 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvinganalytical skillscreative thinkingworkload prioritizationbilingualOmni Channel Contact Center experienceWork at Home experienceknowledge of customer service principlesfamiliarity with Academy’s product lines
Soft Skills
strong written communicationstrong verbal communicationinterpersonal skillseffective interface with individualsfast paced environment adaptability
Certifications
high school diploma or equivalent