Academy Sports + Outdoors

Engineer

• Architect and implement scalable hybrid cloud solutions, integrating on-prem and public cloud platforms
• Lead datacenter modernization efforts, including migrations from legacy platforms to hyperconverged infrastructure and cloud environments
• Manage virtualization platforms and ensure high availability, performance, and security
• Collaborate with cross-functional teams to support infrastructure provisioning, monitoring, and optimization
• Develop and maintain infrastructure documentation, diagrams, and operational procedures
• Provide L3/L4 support for escalated infrastructure issues and act as a technical escalation point
• Participate in strategic planning, vendor evaluations, projects, and budget recommendations

Senior Engineer – Hybrid Cloud

Customer Support

• Answer incoming customer contacts (calls, chats, emails) in a professional manner
• Respond to customer inquiries through multiple channels
• Research and troubleshoot problems and provide resolutions
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow-up with customers, when necessary
• Document customer contacts, as required
• Develop a thorough understanding of Academy policies, procedures, and safety rules

Senior Engineer – Hybrid Cloud

Team Member, Customer Care